Controllers/Storage

Cooling fan not working or noisy

  Applies to the Following Products: - 3.5 SATA MobileRack - Trayless (SC-SA0712-S1)- Cool SATA to USB 2.0 Docking (SC-SA0212-S1)- Cool SATA to USB 2.0/eSATA Docking (SC-SA0312-S1)- SuperSpeed USB (3.0) to SATA 3Gb/s HD Docking with Fan (SC-SA0D12-S1) - USB 3.0  to SATA 3.5" Enclosure Pro (JU-SA0B12-S1)     Solution: The fan is defective.  Unfortunately, the fan is not repairable.  Return the product to your place of purchase if you are within the store's...

How to connect the enclosure to an eSATA port

  Applies to the Following Product: - 2.5" USB 2.0/eSATA to SATA Enclosure (JU-SA0D12-S1)     Solution: In addition to connecting the included eSATA cable, the included USB 2.0 power connector must also be connected to the enclosure.  The USB power connection is needed to power the enclosure.  The eSATA cable is used for data transfer only and does not supply any power.

Vmware ESXi 5.0

  Applies to the Following Products: - SATA II PCIe RAID (SC-SAER12-S2)- SATA II PCIe (SC-SAE012-S2)- eSATA II PCIe Pro (SC-SAE412-S3)- eSATA II PCIe i/e (SC-SAE212-S2)- DP SATA 6Gb/s 2S1P PCIe (SC-SA0E12-S1)- DP SATA 6Gb/s 2-Port PCIe (SC-SA0L11-S1)- DP eSATA 6Gb/s 2-Port PCIe i/e (SC-SA0N11-S1)- DP eSATA 6Gb/s 2-Port PCIe (SC-SA0M11-S1)     Description:  Do your SATA controllers support Vmware ESXi 5.0?     Solution:    Support Vmware ESXi 5.0...

How to make a bootable usb flash drive to upgrade firmware?

  Applies to the Following Products: - SATA II PCIe RAID (SC-SAER12-S2)- SATA II PCIe (SC-SAE012-S2)- eSATA II PCIe Pro (SC-SAE412-S3)- eSATA II PCIe i/e (SC-SAE212-S2)- DP SATA 6Gb/s 2S1P PCIe (SC-SA0E12-S1)- DP SATA 6Gb/s 2-Port PCIe (SC-SA0L11-S1)- DP eSATA 6Gb/s 2-Port PCIe i/e (SC-SA0N11-S1)- DP eSATA 6Gb/s 2-Port PCIe (SC-SA0M11-S1)- Serial ATA PCI RAID (SC-SATR12-S4)- Serial ATA PCI (SC-SAT212-S4)- Serial ATA 4-channel RAID (SC-SA4R12-S2)- SATA II-150 PCI RAID (SC-SA3012-S1)- SATA ...

Blue screen when installing Windows operating system

  Applies to the Following Products: - DP eSATA 6Gb/s 2-Port PCIe (SC-SA0M11-S1)- DP eSATA 6Gb/s 2-Port PCIe i/e (SC-SA0N11-S1)- DP SATA 6Gb/s 2-Port PCIe (SC-SA0L11-S1)- DP SATA 6Gb/s 2S1P PCIe (SC-SA0E12-S1)- eSATA II PCIe i/e (SC-SAE212-S2)- eSATA II PCIe Pro (SC-SAE412-S3)- SATA II PCIe (SC-SAE012-S2)- SATA II PCIe RAID (SC-SAER12-S2)- eSATA II-150 PCI (SC-SA2012-S1)- eSATA II-150 PCI i/e (SC-SA1012-S1)- SATA II-150 PCI (SC-SA0012-S1)- SATA II-150 PCI RAID (SC-SA3012-S1)- Serial ATA 4...

Which SATA controllers support port multipliers?

    Applies to the Following Products:  - eSATA II-150 PCI (SC-SA2012-S1) - SATA II-150 PCI RAID (SC-SA3012-S1) - Serial ATA 4-Channel PCI (SC-SA4011-S2) - Serial ATA 4-channel RAID (SC-SA4R12-S2) - Serial ATA PCI (SC-SAT212-S4) - DP eSATA 6Gb/s 2-Port PCIe (SC-SA0M11-S1) - DP eSATA 6Gb/s 2-Port PCIe i/e (SC-SA0N11-S1) - DP SATA 6Gb/s 2-Port PCIe (SC-SA0L11-S1) - DP SATA 6Gb/s 2S1P PCIe (SC-SA0E12-S1) - DP SATA II PCIe (SC-SAE012-S2) - eSATA II PCIe i/e (SC-SAE212-...

Driver installation failed in Windows 8

  Applies to the Following Products:   - DP SATA II PCIe (SC-SAE012-S2) - eSATA II PCIe i/e (SC-SAE212-S1) - eSATA II PCIe Pro (SC-SAE412-S3) - SATA II PCIe RAID (SC-SAER12-S2) - eSATA II 2-Port ExpressCard/34 (SC-SAEE22-S1) - eSATA II ExpressCard (SC-SAE512-S1)     Solution: We will have an updated driver for Windows 8 shortly.  In the meantime, please follow the quick installation guide to install Windows 7 driver in your Windows 8 system. Please note that...

VMware ESXI 5.1

    Applies to the Following Products:  DP SATA II PCIe (SC-SAE012-S2) eSATA II PCIe i/e (SC-SAE212-S2) eSATA II PCIe Pro (SC-SAE412-S3)   Solution: Part numbers above are compatible with VMware ESXI 5.1.

Mac OS 10.8 or above

  Applies to the Following Product:   - eSATA II PCIe Pro (SC-SAE412-S3)     Description: Do you have a driver for Mac OS 10.8 or above?   Solution: Unfortunately, we will not support Mac OS 10.8. Mac OS 10.7 is the latest OS that support it.  

Do your 6Gb/s SATA controllers support Server 2012 R2?

  Applies to the Following Products: - DP SATA 6Gb/s 2S1P PCIe (SC-SA0E12-S1) - DP SATA 6Gb/s 4-Port Hybrid PCIe (SC-SA0R11-S1) - SATA 6Gb/s 3i+1 SSD Hybrid PCIe (SC-SA0T11-S1) - DP SATA 6Gb/s 2-Port Hybrid PCIe (SC-SA0S11-S1) - SATA 6Gb/s 2i+2 mSATA SSD Hybrid PCIe (SC-SA0U11-S1) - DP SATA 6Gb/s 2S1P PCIe (SC-SA0E12-S1) - DP SATA 6Gb/s 4-Port Hybrid PCIe (SC-SA0R11-S1) - SATA 6Gb/s 3i+1 SSD Hybrid PCIe (SC-SA0T11-S1) - DP SATA 6Gb/s 2-Port Hybrid PCIe (SC-SA0S11-S1) - SATA 6Gb/s...

Which is your PCIe controller is TRIM compatible?

  Applies to the Following Products: - DP eSATA 6Gb/s 2-Port PCIe (SC-SA0M11-S1) DP eSATA 6Gb/s 2-Port PCIe DP eSATA 6Gb/s 2-Port PCIe DP eSATA 6Gb/s 2-Port PCIe DP eSATA 6Gb/s 2-Port PCIe -  DP eSATA 6Gb/s 2-Port PCIe i/e (SC-SA0N11-S1) DP eSATA 6Gb/s 2-Port PCIe i/e DP eSATA 6Gb/s 2-Port PCIe i/(SC-SA0N11-S1) - DP SATA 6Gb/s 2-Port Hybrid PCIe (SC-SA0S11-S1) - DP SATA 6Gb/s 2-Port PCIe  (SC-SA0L11-S1) - DP SATA 6Gb/s 2S1P PCIe  (SC-SA0E12-S1) - DP SATA 6Gb/s ...

Where can set it to x2 link speed?

  Applies to the Following Product:  SATA 6Gb/s 2i+2 mSATA SSD Hybrid PCIe (SC-SA0U11-S1)   Solution:  Go to system BIOS and set PCI Express support to Generation 2.    

I can’t access my hard drive.

  Applies to the Following Products: - 3.5" USB 2.0 to SATA Enclosure (JU-SA0E12-S1) - USB 3.0 to IDE/SATA 6Gb/s 2.5" Enclosure (JU-SA0H11-S1) - USB 3.0 to SATA 2.5" Enclosure (JU-SA0912-S1) - USB 3.0 to SATA 3.5" Enclosure (JU-SA0A12-S1) - USB 3.0 to SATA Hard Drive with SD Reader Enclosure - 2.5" (JU-SA0S12-S1 - USB 3.1 to SATA 2.5 External Hard Drive Enclosure (JU-SA0Q12-S1 - USB 3.1 to SATA Hard Drive Enclosure - 2.5" (JU-SA0T12-S1) - Cool Dual SATA to USB 2.0 Docking (JU-SA0412...

I need a updated GUI for controller.

  Applies to the Following Products: - SATA II PCIe RAID (SC-SAER12-S2)- eSATA II PCIe Pro (SC-SAE412-S3)- eSATA II PCIe i/e (SC-SAE212-S2)- Serial ATA PCI RAID (SC-SATR12-S4)- Serial ATA 4-channel RAID (SC-SA4R12-S2)  Solution: Unfortunately, we will not have a updated GUI in the near future.