Consumer Electronics

Windows Media Player

  Applies to the Following Product: - Vista MCE Remote (CE-000022-S1)     Description:  Can I use Vista MCE Remote to play Windows Media Player in Windows 7?      Solution: Yes, it is compatible.            

Charging through power outlet

  Applies to the Following Products: - Solar Portable Battery Charger (CE-CH0112-S1) - Portable Battery Charger - 2400 (CE-CH0012-S1)     Description:  Can I charge through the power outlet?     Solution: Yes, it is possible to charge through the power outlet..    

What are the differences between CE-H20511-S1 and CE-H20512-S1?

  Applies to the Following Products: - HDMI/DVI to YPbPr/VGA & Audio Converter (CE-H20511-S1)- HDMI/DVI to VGA/YPbPr & Audio Converter (CE-H20512-S1)     Solution: CE-H20511-S1 and CE-H20512-S1 are the same product.  The only difference is the package they come in.      

I want to set it as extended mode

    Applies to the Following Products: 1x2 Compact VGA & Audio Splitter (CE-VG0B11-S1) 1x2 Compact VGA Splitter (CE-VG0A11-S1) 1x2 VGA & Audio Splitter (CE-VG0C11-S1) 1x2 VGA Splitter (CE-VG0911-S1) 1x4 VGA & Audio Splitter (CE-VG0P11-S1) 1x4 VGA Splitter (CE-VG0D11-S1) 1x4 VGA Splitter with Audio (CE-VG0Q11-S1) 1x8 VGA Splitter (CE-VG0E11-S1) Video Splitter 2-Port VGA (VV-S20012-S2) Video Splitter 4-Port VGA (VV-S40012-S2)   Solution: Unfortunately, it...

It will not switch to the other PC when using hotkey

    Applies to the Following Product:  2x1 USB HDMI KVM Switch (CE-KV0011-S1)   Description: It will not switch to the other PC when using hotkey on the keyboard   Solution: Do not pause pressing the keys when switching system. You need to press the keys continously.  The hardware version is listed on the bottom of the KVM switch box. It is listed as V1.0 or V2.0.   For Hardware version 1 (V1.0): Press Scroll, Scroll, then press 1 to switch to PC ...

Is Apple TV compatible?

  Applies to the Following Product: HDMI to VGA + Audio Converter (CE-H21811-S1) USB Video/Audio Capture Device for PC and MAC JU-AV0111-S1 - See more at: http://www.siig.com/usb-video-audio-capture-device-for-pc-and-mac.html#sthash.KKYwLEoL.dpuf USB Video/Audio Capture Device for PC and MAC JU-AV0111-S1 - See more at: http://www.siig.com/usb-video-audio-capture-device-for-pc-and-mac.html#sthash.KKYwLEoL.dpuf USB Video/Audio Capture Device for PC and MAC JU-AV0111-S1 - See...

Is the Smartphone Battery Backup Power Bank Compatible with Galaxy S4?

    Applies to the Following Products: - Smartphone Battery Backup Power Bank - White (CE-CH0712-S1) - Smartphone Battery Backup Power Bank - Yellow (CE-CH0812-S1) - Smartphone Battery Backup Power Bank - Green (CE-CH0912-S1) - Smartphone Battery Backup Power Bank - Blue (CE-CH0A12-S1)     Solution: The Smartphone Battery Backup Power Bank does not support the Samsung Galaxy S4 smartphones.      

Recommend screw for steel stud for TV mounts.

  Applies to the following products: - Full Motion TV Mount - 36" to 65"  (CE-MT0912-S1) - Low Profile Universal TV Mount 32" to 60" (CE-MT0612-S1) - Universal Tilting TV Mount 32" to 60" (CE-MT0712-S1) - Full Motion TV Mount 23" to 42" ( CE-MT0512-S1) - Articulating LCD/TV Monitor Mount - 10" to 27"  (CE-MT1B12-S1) - Fixed LCD TV/Monitor Mount - 10" to 24" (CE-MT0012-S1) - Full-Motion LCD TV/Monitor Mount - 10" to 24"(CE-MT0212-S1) - Full-Motion TV Mount - 47” to 90...

If one monitor is turned off, the other monitor goes off as well.

  Applies to the Following Product - 1x2 HDMI Splitter (CE-H20J11-S1)   Solution: Please check your HDMI settings in your TV. Sometimes it is called "Control for HDMI", please select no or disable it.    

Driver will not install

  Applies to the Following Product: - HD Digital 7.1 USB Audio Box (CE-S70011-S1)     Solution: Make sure it is on U2 switch position. Click link below to view manual and go to page 3 for your reference. http://www.siig.com/media/files/manuals/0012/04-0866a.pdf      

What is the millisecond delay?

  Applies to the Following Product: - 1x2 HDMI Splitter with 3D and 4Kx2K (CE-H21P11-S1)     Solution: It is 48ms.    

Does it support Dolby Digital/DTS/AC-3 input?

  Applies to the Following Product: - Digital to Analog Audio Converter (CE-CV0011-S1)     Solution: Unfortunately, it is not supported.    

Ghosting on all monitors connected to the VGA splitter

  Applies to the Following Products: 1x2 Compact VGA & Audio Splitter (CE-VG0B11-S1) 1x2 Compact VGA Splitter (CE-VG0A11-S1) 1x2 VGA & Audio Splitter (CE-VG0C11-S1) 1x2 VGA Splitter (CE-VG0911-S1) 1x4 VGA & Audio Splitter (CE-VG0P11-S1) 1x4 VGA Splitter (CE-VG0D11-S1) 1x4 VGA Splitter with Audio (CE-VG0Q11-S1) 1x8 VGA Splitter (CE-VG0E11-S1) Video Splitter 2-Port VGA (VV-S20012-S2) Video Splitter 4-Port VGA (VV-S40012-S2)   Solution: Replace the VGA input cable...

What is the most common interference?

  Applies to the Following Product: HDMI Wireless Extended (CE-H21U11-S1)   Solution: Wireless signal will reduce when  there are one or more walls between the two antenna.  For example, metal, cement,and wood. The 2.4G Wireless has 13 channels, if it use the same channel or high power it will interfere with the signal as well.    

Does not wake up from Sleep mode or Hibernation.

  Applies to the Following Product: DisplayPort 1.2 to 2-Port HDMI Active Adapter (CE-DP0911-S1)   Solution:  Please re-start your monitor or disconnect and reconnect the cable once again.    

Can I set up the IP address?

  Applies to the Following Products: HDMI over Gigabit IP Distribution System – Transmitter (CE-H21L11-S1) HDMI Over Gigabit IP Distribution System – Receiver (CE-H21M11-S1)   Solution:  Unfortunately, there’s no option to setup the IP address.    

Does it support HDCP 2.2?

  Applies to the Following Product: 4Kx2K HDMI 4-Port Splitter with 3D Supported (CE-H22C12-S1)   Solution:  Unfortunately, 4Kx2K HDMI 4-Port Splitter with 3D only support HDCP 1.4. It is not compatible with HDCP 2.2.    

Can I install two in same room?

  Applies to the Following Product: -Wireless 1080P HDMI Video Kit - Mid Range  (CE-H22G12-S1)   Solution: Unfortunately, it is not recommended to install two or more in the same location due to the interference with the wireless signal of each product.    

The TV displays Waiting for connection on the bottom-right corner.

Applies to the Following Products: -Wireless 1080P HDMI Video Kit - Mid Range  (CE-H22G12-S1)   Solution: Check whether the power adapters of Transmitter (TX) and Receiver (RX) are connected. The power LED is ON.  

The TV displays Please check the TX input signal.

  Applies to the Following Products:-Wireless 1080P HDMI Video Kit - Mid Range  (CE-H22G12-S1)   Solution: 1) Make sure the HDMI device is connected to the Transmitter (TX). 2) Use different HDMI cables. 3) If still not working, connect the HDMI device to the TV directly to see if there's a signal.  

The unit is not working properly.

  Applies to the Following Product: -Wireless 1080P HDMI Video Kit - Mid Range  (CE-H22G12-S1)   Solution: 1) Check the HDMI cable lengths are within 2m. 2) Check the transmission distance is within 50m (line-of-sight). 3) Press the "Reset" button on the Transmitter and Receiver units and reconnect. 4) Remove other wireless signals and move any obstacles that are blocking the signal line-of-sight. 5) Decrease the distance between the transmitter unit and the ...

No picture after installation

  Applies to the Following Products: - 1 ft VGA to 2x VGA Splitter Cable - M/F (CB-VG0U11-S1)- 1x2 Compact VGA Splitter (CE-VG0A11-S1)- 1x2 VGA & Audio Splitter (CE-VG0C11-S1)- 1x4 VGA & Audio Splitter(CE-VG0P11-S1- 1x4 VGA Splitter (CE-VG0D11-S1)- 1x1 VGA Splitter with Audio (CE-VG0Q11-S1)- 1x8 VGA Splitter (CE-VG0E12-S1)  Solution:  Please try the following suggestions.1. Make sure your VGA output from your source is working properly. 2. Try a different...

Remote control not working

  Applies to the Following Product: Ultra Compact Wireless IR Remote Control Extender Kit – 200M  (CE-RC0014-S1)   Solution: We recommend using the kit by itself. Simply placing the Receiver Unit in line-of-sight with source device can support longer range. Only use the extension cable if needed. If you decide to use the extension cable make sure to place the extension cables in line-of-sight of the source IR sensor no further than 2 inches for best signal.   &nbsp...

Multiple Video to SDI Scaler Converter (CE-H24J11-S1): How to Change the Video Input Source from HDMI to VGA

The unit defaults to HDMI input signal.  The unit can be changed to VGA input, I have included the steps below. 1.  On the unit there are 3 buttons, press the "Enter" button to bring up the OSD.2.  If "Output Setup" is not highlighted, use either the "Up" or "Down" button to select it.  Once "Output Setup" is selected press the "Enter" button.3.  Use either the "Up" or "Down" button to highlight "Input Type", then press the "Enter" button.4.  Use either the "Up" or "Down" button to select "VGA...

What capture software works with the HDMI Capture Adapters

The capture adapter works with many 3rd party software such as OBS Studio and VLC. We recommend OBS Studio at the link: https://obsproject.com/