USB Devices

Windows blue screen after installing the driver

  Applies to the Following Products: - USB 2.0 to VGA (JU-000071-S1) - USB 2.0 Dual Display Notebook Docking (JU-DK0012-S1) - USB 2.0 to DVI/VGA (JU-DV0012-S2)     Description: After installing the driver I get the blue screen of death (BSOD) when Windows boots-up or at random times.     Solution: The latest driver on SIIG's website should fix this issue. Download the driver at this link: http://www.siig.com/media/files/drivers/0008/12.01.0411.0179_wddm.zip     &...

Black and white video

  Applies to the Following Product: USB 2.0 Video Capture Device (JU-AV0012-S1)     Description: My video is black and white.     Solution: Download and install driver V3.0.43 from SIIG.com. http://www.siig.com/download/search/?keyword=JU-AV0012-S1      

Connecting the power connector on USB 3.0 host adapters

Applies to the Following Products: - DP SuperSpeed USB 2-Port PCIe (JU-P20412-S2) - DP SuperSpeed USB 2-Port PCIe i/e (JU-P20512-S1) - DP USB 3.0 4-Port PCIe i/e ( JU-P40212-S1) - SuperSpeed USB 3.0 2-Port PCI Express - Value ( JU-E20011-S1) - SuperSpeed USB 3.0 Bay Hub+Host Kit (JU-H40411-S1) - 4-Port USB 3.0 PCIe (JU-P40412-S1) - DP 4-Port USB 3.0 PCIe with 20pin Header (JU-P40511-S1)   Description: There is a power connector on my USB 3.0 host adapter, is this connection...

iPod/PSP Video Conversion

Applies to the Following Product: - USB 2.0 Video Capture Device (JU-AV0012-S1)   Description: How do I convert my saved videos to view on my iPod or PSP?   Solution: 1. Cick on the iPOD or PSP icon on the bottom of the Honestech screen. 2. When iPod conversion window appears, click Add. 3. Select the movie file, then click Open. 4. Feel free to click Change to select a different target folder, then click Start to convert the file. 5. When the MobileEncoder displays Converted...

How to find firmware version of SIIG's USB 3.0 hub

  Applies to the Following Products: - SuperSpeed USB 3.0 7-port Hub (JU-H70112-S1) - USB 3.0 and 2.0 7-Port Hub (JU-H70212-S1) - USB 3.0 4-port Hub (JU-H40512-S1) - SuperSpeed USB 3.0 4-port Bay Hub (JU-H40212-S1)   Solution: 1. Plug the hub into any USB 3.0 port of the computer. 2. Go to Device Manager. 3. Double click Universal Serial Bus controllers category. 4. Right click on Renesas Electronics USB 3.0 Hub. 5. Click on Properties. 6. Click the Details tab. 7. In...

How to move open windows over to the extended monitor

Applies to the Following Products: - USB 2.0 Dual Display Notebook Docking (JU-DK0012-S1) - USB 2.0 to DVI/VGA (JU-DV0012-S2) - USB 2.0 to DVI/VGA Pro (JU-DV0112-S1) - USB 2.0 to HDMI with Audio (JU-HM0112-S1) - USB 2.0 to HDMI/VGA with Audio (JU-HM0012-S1) - USB 2.0 to VGA (JU-000071-S1) - USB 2.0 to VGA Pro (JU-VG0012-S1)     Solution: Before you can move any window over to the extended monitor, it must be reduced to a smaller size.  Follow the steps below to ...

USB 2.0 Video Capture Device to record audio only

Applies to the Following Product: - USB 2.0 Video Capture Device (JU-AV0012-S1)     Solution: Unfortunately, you can't record audio only. It is not supported.

Installing both USB 2.0 to VGA and USB 2.0 to VGA Pro in the same system

Applies to the Following Products: - USB 2.0 to VGA (JU-000071-S1) - USB 2.0 to VGA Pro (JU-VG0012-S1)   Solution: Installing both USB 2.0 to VGA and USB 2.0 to VGA Pro in the same system will not work because of a driver conflict. It is not supported.  

Product key for Honestech software

Applies to the Following Product: USB 2.0 Video Capture Device (JU-AV0012-S1)   Solution: The product key is VHS3G-NML9G-4GG9E-H3345-DBM9D.

USB 3.0 host adapters compatible with Mac

Applies to the Following Products: - DP Hi-Speed USB 4-Port PCIe (JU-P20412-S2) - DP SuperSpeed USB 2-Port PCIe i/e (JU-P20512-S1) - DP USB 3.0 4-Port PCIe i/e ( JU-P40212-S1) - SuperSpeed USB 3.0 2-Port PCI Express - Value ( JU-E20011-S1) - SuperSpeed USB 2-Port ExpressCard (JU-EC0112-S1)   Solution: Unfortunately, it is not compatible with Mac platform. It is compatible with Windows platform only.

What format CAT5 cable is required to work with the USB extender?

Applies to the following products: -  USB Extender (JU-EX0012-S1)   Solution: Use a CAT5 straight through cable only.   Using a crossover cable will damage the connected device or the extender itself.

Does USB 2.0 Capture Device support live streaming video?

  Applies to the Following Product: - USB 2.0 Capture Device (JU-AV0012-S1)- USB 2.0 HD Video Capture Slim Box  - Multi - Input (JU-AV0312-S1)   Solution:  No, it is not supported.  

There's no video playing in Honestech application.

Applies to the Following Product:  - USB 2.0 Capture Device (JU-AV0012-S1)   Solution: 1. Make sure the driver for the USB 2.0 Video Capture Device is installed properly. Go to Sound, video and game controllers in Device Manager (right click My Computer or Computer / Manage / Device Manager / Sound, video and game controllers) and SMI Grabber or Trident Analog Video should be displayed.   2. Click link below to download the latest driver and latest Honestech application.&nbsp...

My extended monitor does not have a picture.

Applies to the Following Products: - USB 2.0 Dual Display Notebook Docking (JU-DK0012-S1) - USB 2.0 to DVI/VGA (JU-DV0012-S2) - USB 2.0 to DVI/VGA Pro (JU-DV0112-S1) - USB 2.0 to  VGA (JU-000071-S1)   Solution: 1. Go to Display adapters in Device Manager (right click My Computer or Computer / Manage / Device Manager / Dispaly adapters) and make sure Standard VGA Graphics Adapter is not listed. If so, you must install the correct driver for your video card to install the USB ...

I need version 1 driver for Windows 7.

Applies to the Following Product: - USB 2.0 to VGA (JU-000071-S1)     Solution: Click linkbelow to download the driver. http://www.siig.com/media/files/drivers/0008/ju-000071_win7_v1.exe

USB modem will not work.

Applies to the Following Products:  - USB over IP 1-Port (ID-DS0512-S1) - USB over IP 4-Port (ID-DS0011-S1) Solution:  Unfortunately, USB modem is not supported.

How can I determine the device's hardware version from the serial number?

Applies to the Following Product: - USB 2.0 Video Capture Device (JU-AV0012-S1)     Description:  How can I find the device's hardware version from the serial number?     Solution:  Device version 1 starts from serial number AWQ1920X0001 and ends with AWQ1023X1000. (920: “9” =200"9", “20” = 20th week; 023: “0”= 201"0", “23” = 23th week)   Device version 2 starts after serial number AWQ1024X0001. &nbsp...

Driver failed to be installed or device cannot work properly

Applies to the Following Product: - USB 2.0 Video Capture Device (JU-AV0012-S1)      Description:  1. Got a red X with drivers failed to install window, computer couldn't recognize the device as USB 2.0 Video Capture Device was inserted into USB port. 2. Device isn't listed in Device Manager/Sound, Video and Game Controllers section. 1. Got a red X with drivers failed to install window, computer couldn't recognize the device as USB 2.0 Vid Cap Device was inserted into ...

Do you offer an upgrade to Honestech software?

Applies to the Following Product: - USB 2.0 Video Capture Device (JU-AV0012-S1)      Description:  Do you offer a upgraded Honestech software?     Solution:  The bundled software is OEM version, unfortunately, it can not be upgraded.   The retail version is available for purchase from Honestech at www.Honestech.com.

Choppy video on input

Applies to the Following Products: - USB 2.0 Video Capture Device (JU-AV0012-S1)     Description:    1) When I hook up my vhs-c camera, without even starting to record, I see choppy video on the input screen.  Not all the time, but most of the time. 2) Works fine with S-video input, but fails to work with composite video      1) When I hook up my vhs-c camera, without even starting to record, I see choppy video on the input. Not all the time, but...

Only video output, without audio

Applies to the Following Products: - USB 2.0 Video Capture Device (JU-AV0012-S1)     Description:  Only video output, without audio      Solution:  Older driver has this problem with hardware version 1. Click link provided below to download latest driver for hardware version 1. Please note that the old driver should be removed first. http://www.siig.com/download/search/?keyword=JU-AV0012-S1      

The sound settings are greyed out

Applies to the Following Product: - USB 2.0 Video Capture Device (JU-AV0012-S1)     Description:  Open the video capture software, the sound settings are greyed out and can't select anything.     Solution:  Greyed sound setting is normal, since the audio is automatically selected by the motherboard or external audio, and the function setting would be closed. Set the windows sound setting output to default if no audio out.     Greyed sound setting...

Can different USB to video adapters be used simultaneously?

Applies to the Following Products:   - USB 2.0 to DVI/VGA (JU-DV0012-S2) - USB 2.0 to DVI/VGA Pro (JU-DV0112-S1) - USB 2.0 to HDMI with Audio (JU-HM0112-S1) - USB 2.0 to VGA (JU-000071-S1) - USB 2.0 to VGA Pro (JU-VG0012-S1) - USB 3.0 to HDMI with Audio (CE-H20W12-S1) - USB 3.0 to HDMI/DVI Multi Monitor Video Adapter (JU-H20111-S1) - USB 3.0 to VGA Multi Monitor Video Adapter (JU-VG0211-S1) - USB 2.0 to DVI/VGA (JU-DV0012-S2) - USB 2.0 to DVI/VGA Pro (JU-DV0112-S1) - USB 2.0 to ...

How many of the same USB to video adapters can connect to a computer at one time?

Applies to the Following Products:   - USB 2.0 to DVI/VGA (JU-DV0012-S2) - USB 2.0 to DVI/VGA Pro (JU-DV0112-S1) - USB 2.0 to HDMI with Audio (JU-HM0112-S1) - USB 2.0 to VGA (JU-000071-S1) - USB 2.0 to VGA Pro (JU-VG0012-S1) - USB 3.0 to HDMI with Audio (CE-H20W12-S1) - USB 3.0 to HDMI/DVI Multi Monitor Video Adapter (JU-H20111-S1) - USB 3.0 to VGA Multi Monitor Video Adapter (JU-VG0211-S1) - USB 2.0 to DVI/VGA (JU-DV0012-S2) - USB 2.0 to DVI/VGA Pro (JU-DV0112-S1) - USB 2.0 to ...

Run slideshow on the extended monitor

Applies to the Following Products:   - USB 2.0 to DVI/VGA (JU-DV0012-S2) - USB 2.0 to DVI/VGA Pro (JU-DV0112-S1) - USB 2.0 to HDMI with Audio (JU-HM0112-S1) - USB 2.0 to VGA (JU-000071-S1) - USB 2.0 to VGA Pro (JU-VG0012-S1) - USB 3.0 to HDMI with Audio (CE-H20W12-S1) - USB 3.0 to HDMI/DVI Multi Monitor Video Adapter (JU-H20111-S1) - USB 3.0 to VGA Multi Monitor Video Adapter (JU-VG0211-S1) - USB 2.0 to DVI/VGA (JU-DV0012-S2) - USB 2.0 to DVI/VGA Pro (JU-DV0112-S1) - USB 2.0 to ...

Does USB to VGA Adapter work with a remote desktop environment?

Applies to the Following Products: - USB 2.0 to DVI/VGA (JU-DV0012-S2) - USB 2.0 to DVI/VGA Pro (JU-DV0112-S1) - USB 2.0 to HDMI with Audio (JU-HM0112-S1) - USB 2.0 to VGA (JU-000071-S1) - USB 2.0 to VGA Pro (JU-VG0012-S1) - USB 3.0 to HDMI with Audio (CE-H20W12-S1) - USB 3.0 to HDMI/DVI Multi Monitor Video Adapter (JU-H20111-S1) - USB 3.0 to VGA Multi Monitor Video Adapter (JU-VG0211-S1)       Description:  I have a remote desktop environment, will the USB to VGA...

USB to Video FAQ

Applies to the Following Products: - USB 2.0 to DVI/VGA (JU-DV0012-S2) - USB 2.0 to VGA (JU-000071-S1) - USB 3.0 to HDMI/DVI Multi Monitor Video Adapter (JU-H20111-S1) - USB 3.0 to VGA Multi Monitor Video Adapter (JU-VG0211-S1)     Description:  1) Only Mirror mode works, cannot use or set to Extended mode. 2) Every time the letter C is depress, the monitor changes display/resolution or all the active windows on my laptop pop-up. (Want to permanently turn off the HotKeys...

How to determine the hardware version

Applies to the Following Product: - USB 2.0 to VGA (JU-000071-S1)      Description:  How to determine the hardware version      Solution:    Double click Display adapters in Device Manager, "USB 2.0 Graphics Card-Extend" or "USB Display Device (T1P)" is displayed. If you see "USB 2.0 Graphics Card-Extend", it's version 1; otherwise it's version 2.   Double click Display adapters in Device manager, "USB 2.0 Graphics Card-Extend" or "...

No audio output

Applies to the Following Products: - USB 2.0 to HDMI with Audio (JU-HM0112-S1) - USB 3.0 to HDMI with Audio (CE-H20W12-S1)     Solution:  Check for the correct soundcard. The instructions taken from Windows 7 will be similar for other Windows operating systems.   1. Go to Control Panel > Sound properties to see if the right soundcard is selected.   2. Select the Playback tab: For USB 2.0 to HDMI with Audio (JU-HM0112-S1): Select  "Speakers\USB HDMI Adapter...

Blue screen after driver installation

Applies to the Following Products: - USB 2.0 to DVI/VGA Pro (JU-DV0112-S1) - USB 2.0 to HDMI with Audio (JU-HM0112-S1) - USB 2.0 to VGA Pro (JU-VG0012-S1) - USB 3.0 to HDMI with Audio (CE-H20W12-S1)      Description:  1) After the next reboot, blue screen happens 2) The mouse freezes when the cursor is moved to the extended monitor     Solution:  Install the latest driver from SIIG website Downloads.  Remove the current driver first before installing...

MAC driver is not installed properly

Applies to the Following Products: - USB 2.0 to DVI/VGA Pro (JU-DV0112-S1) - USB 2.0 to HDMI with Audio (JU-HM0112-S1) - USB 2.0 to VGA Pro (JU-VG0012-S1) - USB 3.0 to HDMI with Audio (CE-H20W12-S1)      Description:  1) Received an error stating that I do not have the correct CPU while installing the MAC OS Driver  2) Mac10.8 Sys Prefs/Display recognizes the device but the extension display is dark (no signal)     Solution:    Go to the...

Windows driver release notice

Applies to the Following Products: - USB 2.0 to DVI/VGA Pro (JU-DV0112-S1) - USB 2.0 to HDMI with Audio (JU-HM0112-S1) - USB 2.0 to VGA Pro (JU-VG0012-S1) - USB 3.0 to HDMI with Audio (CE-H20W12-S1)      Description:  1) Getting Window 7 blue screen after rebooting. 2) The extended desktop is extremely washed out     Solution:  You may have an older driver installed.  Please go to SIIG website for an update the driver for your product.  Before...

Can this device mirror to more than one monitor?

  Applies to the Following Products: - USB 2.0 to DVI/VGA (JU-DV0012-S2) - USB 2.0 to DVI/VGA Pro (JU-DV0112-S1) - USB 2.0 to HDMI with Audio (JU-HM0112-S1) - USB 2.0 to VGA (JU-000071-S1) - USB 2.0 to VGA Pro (JU-VG0012-S1) - USB 3.0 to HDMI with Audio (CE-H20W12-S1) - USB 3.0 to HDMI/DVI Multi Monitor Video Adapter (JU-H20111-S1) - USB 3.0 to VGA Multi Monitor Video Adapter (JU-VG0211-S1)     Description: I have a laptop with built in LCD screen and external video out...

Verify Windows Installation

  Applies to the Following Products: - USB 3.0 to VGA Multi Monitor Video Adapter (JU-VG0211-S1) - USB 3.0 to HDMI/DVI Multi Monitor Video Adapter (JU-H20111-S1)       Solution: 1.  Go to Device Manager.   For Windows 7 / 2008 R2: Right click Computer, click Manage, click Device Manager.   For XP / Server 2003: Right click My Computer, click Manage, click Device Manager.   For Server 2008: Right click Computer, click Manage, double click ...

How to make a bootable DOS Flash Drive

  Applies to the Following Products: - SuperSpeed USB 3.0 4-Port Bay Hub (JU-H40212-S1) - SuperSpeed USB 3.0 Bay Hub+Host Kit (JU-H40411-S1) - USB 3.0 & 2.0 7-Port Hub (JU-H70212-S1) - USB 3.0 & 2.0 Hub Card Reader (JU-H60012-S1) - USB 3.0 4-Port Hub (JU-H40512-S1)     Solution:  Refer to the below link for making a bootable DOS flash drive.   http://www.ehow.com/how_6801673_make-bootable-dos-flash-drive.html      

Compatible with 1394 or SATA ExpressCard devices

  Applies to the Following Product: - USB to ExpressCard (JU-EP0012-S1)     Solution:   The USB to ExpressCard supports USB interface based ExpressCard devices only.  SATA and Firewire ExpressCard devices are PCI Express (PCIe) interface based ExpressCard devices.  Unfortunately, the USB to ExpressCard will not work with PCIe interface based ExpressCard devices.    

Does it support port multipliers?

  Applies to the Following Product: - SuperSpeed USB 3.0 to eSATA 3Gb/s Adapter (JU-SA0412-S1)     Solution: Unfortunately, this product doesn't support port multipliers.      

Does it support Linux?

  Applies to the Following Products: - 4-Port USB 3.0 PCIe (JU-P40412-S1) - DP 2-Port USB 3.0 PCIe (JU-P20612-S1) - DP 4-Port USB 3.0 PCIe with 20pin Header (JU-P40511-S1) - DP SuperSpeed USB 2-Port PCIe (JU-P20412-S2) - DP SuperSpeed USB 2-Port PCIe i/e (JU-P20512-S1) - DP USB 3.0 2-Port PCIe - Value (JU-P20811-S1) - DP USB 3.0 4-Port PCIe i/e (JU-P40212-S1)     Solution: Yes, it supports Linux kernel v3.0.0.0 or later.    

USB devices don't show up after a reboot

  Applies to the Following Products: - DP USB 3.0 4-Port PCIe i/e (JU-P40212-S1) - DP SuperSpeed USB 3.0 2-Port PCIe (JU-P20412-S2) - DP SuperSpeed USB 3.0 2-Port PCIe i/e (JU-P20512-S1) - SuperSpeed USB 3.0 2-Port ExpressCard/34 (JU-EC0112-S1) - SuperSpeed USB 3.0 2-Port ExpressCard-Value (JU-EC0311-S1) - USB 3.0 Single ExpressCard/34 (JU-EC0212-S1)     Solution: This is probably because of old driver version.  Please click the link below and use the part number to...

Does it support USB backup utility software?

  Applies to the Following Product: - DP USB 3.0 4-Port PCIe i/e (JU-P40212-S1)     Solution: Unfortunately, TI chipset doesn't support USB backup utility software.    

Does it support PCI 66Mhz?

  Applies to the Following Products: - Dual Profile Hi-Speed USB 4-Port PCI (JU-000042-S1) - Hi-Speed USB 5-Port PCI (JU-P50212-S5) - Hi-Speed USB Dual-Port PCI (JU-P20212-S2) - Low Profile USB 2.0 (LP-U22011-S2)     Solution: Unfortunately, the product supports PCI 33Mhz only.    

Shows cursor only with black screen

  Applies to the Following Products: - USB 2.0 to DVI/VGA (JU-DV0012-S2) - USB 2.0 to VGA (JU-000071-S1) - USB to VGA Multi Monitor Video Adapter (JU-VG0111-S1)   Solution:  Click link below to download the driver from our website.   http://www.siig.com/media/files/drivers/0009/12.01.0411.0179_wddm.zip    

Volatile or non-volatile memory

  Applies to the Following Product: - 8-Port USB to RS-232 Serial Adapter Hub (JU-SC0211-S1)     Solution: This product has non-volatile memory.

Recording a cassette tape or other audio device

  Applies to the Following Product: - USB 2.0 Capture Device (JU-AV0012-S1)    Description: Can I record music from a cassette tape deck or other audio devices?   Solution: Unfortunately recording from an audio source only is not supported.  

What are the differences between JU-P20612-S1 and JU-P20811-S1?

  Applies to the Following Products: - DP 2-Port USB 3.0 PCIe (JU-P20612-S1)- DP USB 3.0 2-Port PCIe - Value (JU-P20811-S1)     Solution: The only differences are PCB color and product packaging.  JU-P20612-S1 comes in green color PCB, with retail based product package. JU-P20811-S1 comes in black color PCB, with plain brown box product package.    

Does the USB to PS/2 Adapter work with a KVM switch?

  Applies to the Following Product: - USB-to-PS/2 Adapter (JU-ACB012-S2)   Solution: Unfortunately, this product does not support connecting to a KVM switch.  The USB to PS/2 Adapter does not support switching from one PC to another PC using keyboard hot-key key press.        

USB 3.0 devices are unstable or only USB 2.0 devices are recognized

  Applies to the Following Products:   - 4-Port USB 3.0 PCIe (JU-P40412-S1)- DP 2-Port USB 3.0 PCIe (JU-P20612-S1)- DP 4-Port USB 3.0 PCIe with 20pin Header (JU-P40511-S1)- DP SuperSpeed USB 3.0 2-Port PCIe (JU-P20412-S2)- DP SuperSpeed USB 3.0 2-Port PCIe i/e (JU-P20512-S1)- DP USB 3.0 2-Port PCIe - Value (JU-P20811-S1)- DP 4-Port USB 3.0 PCIe i/e (JU-P40311-S1)- DP 2-Port USB 3.0 PCIe i/e (JU-P20712-S1)- DP USB 3.0 4-Port PCIe i/e (JU-P40212-S1)- SuperSpeed USB 2-Port ExpressCard/...

Windows XP doesn't recognize SDXC memory card

Applies to the Following Products:   - USB Multi Card Reader plus Card Storage Combo (JU-MR0B12-S1)- USB 3.0 & 2.0 Hub Card Reader (JU-H60012-S1)- USB 3.0 Multi Card Reader (JU-MR0712-S1)- USB 3.0 SD Card Reader (JU-MR0812-S1)- USB 3.0 Internal Bay Multi Card Reader (JU-MR0A11-S1)- USB 3.0 Internal Bay Multi Card Reader/eSATA (JU-MR0911-S1)     Description:    Window XP doesn't recognize SDXC memory card.      Solution:  Your memory card...

Compatibility issues found between DisplayLink-based devices and USB 3.0 host controllers

      Applies to the Following Products: - USB 3.0 Dual Head Docking Station (JU-DK0111-S1) - USB 3.0 to DisplayPort Adapter (JU-DP0011-S1) - USB 3.0 to DVI/VGA Pro (JU-DV0311-S1) - USB 3.0 to HDMI with Audio (CE-H20W12-S1) - USB 3.0 to HDMI/DVI Dual Head Display Adapter (JU-H20211-S1) - USB 3.0 to VGA Pro (JU-VG0311-S1)     Description: There may be compatiblity issues between DisplayLink enabled devices and USB 3.0 host controller technology. The issues...

Main monitor flickering / flashing after installing Windows 7 Update

  Applies to the Following Products: - USB 2.0 to VGA (JU-000071-S1) - USB to DVI/VGA Multi Monitor Video Adapter (JU-DV0211-S1) - USB 2.0 to DVI/VGA (JU-DV0012-S2) - USB 3.0 to HDMI/DVI Multi Monitor Video Adapter (JU-H20111-S1) - USB 3.0 to VGA Multi Monitor Video Adapter (JU-VG0211-S1) -  USB to VGA Multi Monitor Video Adapter (JU-VG0111-S1) USB to VGA Multi Monitor Video Adapter JU-VG0111-S1 - See more at: http://www.siig.com/it-products/usb/converters/usb-to-vga-multi...

Does your USB to Video converter support Intel Atom systems?

    Applies to the Following Products: - USB 2.0 to DVI/VGA (JU-DV0012-S2)- USB 2.0 to DVI/VGA Pro (JU-DV0112-S1)- USB 2.0 to HDMI with Audio (JU-HM0112-S1)- USB 2.0 to VGA (JU-000071-S1)- USB 2.0 to VGA Pro (JU-VG0012-S1)- USB 3.0 Dual Head Docking Station (JU-DK0111-S1)- USB 3.0 to DisplayPort Adapter (JU-DP0011-S1)- USB 3.0 to DVI/VGA Pro (JU-DV0311-S1)- USB 3.0 to HDMI with Audio (CE-H20W12-S1)- USB 3.0 to HDMI/DVI Dual Head Display Adapter (JU-H20211-S1)- USB 3.0 to HDMI/DVI Multi...

Do you have a USB to Video converter that works in Windows RT and Linux?

    Applies to the Following Products: - USB 2.0 to DVI/VGA (JU-DV0012-S2)- USB 2.0 to DVI/VGA Pro (JU-DV0112-S1)- USB 2.0 to HDMI with Audio (JU-HM0112-S1)- USB 2.0 to VGA (JU-000071-S1)- USB 2.0 to VGA Pro (JU-VG0012-S1)- USB 3.0 Dual Head Docking Station (JU-DK0111-S1)- USB 3.0 to DisplayPort Adapter (JU-DP0011-S1)- USB 3.0 to DVI/VGA Pro (JU-DV0311-S1)- USB 3.0 to HDMI with Audio (CE-H20W12-S1)- USB 3.0 to HDMI/DVI Dual Head Display Adapter (JU-H20211-S1)- USB 3.0 to HDMI/DVI Multi...

What video resolutions are supported by the USB 2.0 to VGA Pro?

Applies to the Following Products: - USB 2.0 to VGA Pro (JU-VG0012-S1)     Solution: Please click link provide to view the resolution and refresh rates support by the USB 2.0 to VGA Pro. http://www.siig.com/media/files/Other/0001/ju-vg0012-s1table.pdf     

One of my dual monitor turned off when the USB 2.0 to VGA is installed

    Applies to the Following Product: - USB 2.0 to VGA Pro (JU-VG0012-S1)     Solution: Download the latest driver for your on-board video card. You need to go to company's website to download it manually. Do not let Windows detect it.  

Second monitor failed to extend or mirror though driver was successfully installed.

    Applies to the Following Products: - USB 2.0 to DVI/VGA (JU-DV0012-S2)- USB 2.0 to DVI/VGA Pro (JU-DV0112-S1)- USB 2.0 to HDMI with Audio (JU-HM0112-S1)- USB 2.0 to VGA (JU-000071-S1)- USB 2.0 to VGA Pro (JU-VG0012-S1)- USB 3.0 Dual Head Docking Station (JU-DK0111-S1)- USB 3.0 to DisplayPort Adapter (JU-DP0011-S1)- USB 3.0 to DVI/VGA Pro (JU-DV0311-S1)- USB 3.0 to HDMI with Audio (CE-H20W12-S1)- USB 3.0 to HDMI/DVI Dual Head Display Adapter (JU-H20211-S1)- USB 3.0 to HDMI/DVI Multi...

Extended mode is not working after installaing LogMeIn in Windows 7

    Applies to the Following Products: - USB 2.0 to DVI/VGA (JU-DV0012-S2) - USB to DVI/VGA Multi Monitor Video Adapter (JU-DV0211-S1) - USB 2.0 to VGA (JU-000071-S1) - USB 3.0 to HDMI/DVI Multi Monitor Video Adapter (JU-H20111-S1)   Description: The extended mode is not working after installing LogMeIn. Mirror mode is working fine.   Solution:  Click link below to download the latest driver. Uninstall the previous driver first before installing the new one. ...

Product key for VideoGlide

  Applies to the Following Product: USB Video / Audio Capture Device for PC and Mac (JU-AV0111-S1) USB Video/Audio Capture Device for PC and MAC JU-AV0111-S1 - See more at: http://www.siig.com/usb-video-audio-capture-device-for-pc-and-mac.html#sthash.KKYwLEoL.dpuf USB Video/Audio Capture Device for PC and MAC JU-AV0111-S1 - See more at: http://www.siig.com/usb-video-audio-capture-device-for-pc-and-mac.html#sthash.KKYwLEoL.dpuf USB Video/Audio Capture Device for PC and MAC ...

Can I use this product as primary video card eventhough I don't have a video card in my system?

  Applies to the Following Products:   - USB 2.0 to DVI/VGA (JU-DV0012-S2) - USB 2.0 to DVI/VGA Pro (JU-DV0112-S1) - USB 2.0 to HDMI with Audio (JU-HM0112-S1) - USB 2.0 to VGA (JU-000071-S1) - USB 2.0 to VGA Pro (JU-VG0012-S1) - USB 3.0 to HDMI with Audio (CE-H20W12-S1) - USB 3.0 to HDMI/DVI Multi Monitor Video Adapter (JU-H20111-S1) - USB 3.0 to VGA Multi Monitor Video Adapter (JU-VG0211-S1) - USB 2.0 to DVI/VGA (JU-DV0012-S2) - USB 2.0 to DVI/VGA Pro (JU-DV0112-S1) - USB...

Driver will not install in Windows 8. Showing red X.

    Applies to the Following Products: - USB 2.0 to DVI/VGA (JU-DV0012-S2) - USB 2.0 to VGA (JU-000071-S1) - USB to VGA Multi Monitor Video Adapter (JU-VG0111-S1)   Solution: Please log in as Administrator when installing the driver.   

Active ExpressCard/34 Adapter

  Applies to the Following Product: - Active ExpressCard/34 Adapter (JU-EC0032-S1)     Description: Does it work with your 1394 ExpressCard products?    Solution: Unfortunately, it is not compatible. The USB to ExpressCard will only work with a USB base products. Our 1394 ExpressCards are a PCIe base products.   

Not compatible in Windows 8 / 8.1

  Applies to the Following Product: - USB 2.0 Video Capture Adapter (JU-AV0211-S1) USB to VGA Multi Monitor Video Adapter JU-VG0111-S1 - See more at: http://www.siig.com/it-products/usb/converters/usb-to-vga-multi-monitor-video-adapter.html#sthash.5G5glbqn.dpuf USB to VGA Multi Monitor Video Adapter JU-VG0111-S1 - See more at: http://www.siig.com/it-products/usb/converters/usb-to-vga-multi-monitor-video-adapter.html#sthash.5G5glbqn.dpuf USB to VGA Multi Monitor Video Adapter ...

How many of the USB to HDMI with Audio adapters can be used in close proximity?

  Applies to the Following Products: - Wireless USB to HDMI with Audio Kit (JU-HM0211-S1)       Description:   How many of these adapters can be used in the same room at any one time?     Solution:  For this product, you can use 2 units in the same room.  Using 3 or more may increase the wireless interference and is not guaranteed to work.          

It is listed as TV Tuner in Device Manager.

  Applies to the Following Product: - USB 2.0 Video Capture Device (JU-AV0012-S1)   Solution: Unfortunately, this is a defective product. Click link below to fill out the RMA form for replacement. http://www.siig.com/support/rma    

Out of sync.

  Applies to the Following Product: - USB 2.0 Video Capture Adapter (JU-AV0211-S1) USB to VGA Multi Monitor Video Adapter JU-VG0111-S1 - See more at: http://www.siig.com/it-products/usb/converters/usb-to-vga-multi-monitor-video-adapter.html#sthash.5G5glbqn.dpuf USB to VGA Multi Monitor Video Adapter JU-VG0111-S1 - See more at: http://www.siig.com/it-products/usb/converters/usb-to-vga-multi-monitor-video-adapter.html#sthash.5G5glbqn.dpuf USB to VGA Multi Monitor Video Adapter ...

I need a driver for my operating system

  Applies to the Following Products:   - USB 2.0 to DVI/VGA (JU-DV0012-S2) - USB 2.0 to VGA (JU-000071-S1) - USB 3.0 to HDMI/DVI Multi Monitor Video Adapter (JU-H20111-S1) - USB 3.0 to VGA Multi Monitor Video Adapter (JU-VG0211-S1)   Solution:  Click link below to download the latest driver. Make sure the adapter is not connected during the driver installation. http://www.siig.com/media/files/drivers/0010/v14.06.1028.0179.zip          

Power / Activity LED will not stay lit.

  Applies to the Following Product: - USB 3.0 to SATA 3.5"  (JU-SA0B12-S1)       Solution: This caused by the hard drive's suspend mode function. It will start automatically once the hard drive is selected.    

LED not lit

  Applies to the Following Product: - USB to ExpressCard (JU-EP0012-S1)       Solution: The LED will lit up if a correct device is inserted.      

iCap does not detect the adapter is Mac OS X 10.11.

  Applies to the Following Product: - USB 2.0 HD Video Capture Slim Box - Multi-Input (JU-AV0312-S1)     Solution: Click link below to download the latest driver. http://www.siig.com/media/files/drivers/0011/icap_mac_10.11.dmg    

My Record icon is grayed out in VivaStation.

  Applies to the Following Product: - USB 2.0 HD Video Capture Slim Box - Multi-Input (JU-AV0312-S1)     Solution: Make sure your source is not HDCP compliant. This product do not allow capture of HDCP protected signals.  

HDMI port is not working.

  Applies to the Following Products: USB 3.1 Type-C Hub with HDMI & PD charging Adapter - 4K Ready (JU-H30612-S1) USB 3.1 Type-C LAN Hub with HDMI Adapter- 4K ready (JU-H30712-S1)   Solution:  The system built-in Type-C ports has to support “DisplayPort Alt Mode” for the HDMI to work properly.    

Only two ports are working after upgrading from Windows 7 to Windows 10.

  Applies to the Following Product: 4-Port USB to RS-232 Serial Adapter Hub (JU-SC0111-S1)   Solution: You must update all your motherboard's driver to Windows 10. Install Windows update for your system.  

Not detected by system or not listed in Device Manager

  Applies to the Following Product: - USB to ExpressCard (JU-EP0012-S1)     Solution: It will not show in Device Manager if installed successfully. The LED will lit up if a correct device (USB Base only) is inserted.      

How to un-install the driver?

Applies to the Following Products: - USB 2.0 to DVI/VGA (JU-DV0012-S2)- USB 2.0 to VGA (JU-000071-S1)- USB 3.0 to HDMI/DVI Multi Monitor Video Adapter (JU-H20111-S1)- USB 3.0 to VGA Multi Monitor Video Adapter (JU-VG0211-S1)- USB to DVI/VGA Multi Monitor Video Adapter (JU-DV0211-S1)- USB to VGA Multi Monitor Video Adapter (JU-VG0111-S1)  Description:  How to un-install the driver?        Solution:Go to Control Panel / Programs and Features / Uninstall a program...

Driver will not install, error “Acess is denied”.

Applies to the Following Products: - USB 2.0 to DVI/VGA (JU-DV0012-S2)- USB 2.0 to VGA (JU-000071-S1)- USB 3.0 to HDMI/DVI Multi Monitor Video Adapter (JU-H20111-S1)- USB 3.0 to VGA Multi Monitor Video Adapter (JU-VG0211-S1)- USB to DVI/VGA Multi Monitor Video Adapter (JU-DV0211-S1)- USB to VGA Multi Monitor Video Adapter (JU-VG0111-S1)  Description: Driver will not install. I received an error "Acess is denied" when installing driver.  Solution:Make sure to disable your virus ...

Does it support 15mm hard drive?

  Applies to the Following Product: Dual 2.5" SATA MobileRack (SC-SA0C12-S1)   Solution:No, it only support 9.5mm & 7mm hard drive.    

Does the driver support stereo mix?

  Applies to the Following Products: - USB SoundWave 7.1 (CE-S00012-S2)   Solution: No, it is not supported.    

Does it work with Android device?

  Applies to the Following Products: - USB 2.0 Smart Card Reader (JU-CR0012-S1)   Solution: It is compatible but OTG (On-The-Go) device is reguired. See below for our (On-The-Go) devices that are compatible with JU-CR0012-S1. CB-US0G11-S1 CB-US0K12-S1  

Does it support write or read?

  Applies to the Following Products:- USB 2.0 Smart Card Reader (JU-CR0012-S1)   Solution: It only support read only.    

What does the LED mean?

  Applies to the Following Products:- USB 2.0 Smart Card Reader (JU-CR0012-S1)   Solution: Power LED: Steady blue light means power is ON.Activity LED: Pink light means smart card is detected.  

There are lines running horizontally up and down my screen or the screen is distorted.

  Applies to the Following Products: USB 3.0 Universal Dual Video Docking Station (JU-DK0211-S1)   Solution:This is due to a low or unsupported refresh rate setting. You can change the refresh rate in Display Properties / Settings / Advanced/ Monitor. Make sure you select the Docking Station's monitor and set the refresh rate that is supported by the monitor.    

Can I install two in one system?

  Applies to the Following Product:USB 2.0 HD Video Capture Slim Box - Multi-Input  (JU-AV0312-S1)   Solution:Unfortunately, you can install one in each system only. Installing two in one system is not compatible.    

Power / Activity LED not lighting

  Applies to the Following Product: USB 3.0 to SATA 3.5' Enclosure  (JU-SA0A12-S1)   Solution: 1. Make sure the enclosure is connected to a system that is active and running. 2. Make sure the power adapter is fully inserted into the enclosure's power adapter jack. 3. Make sure your power outlet is working properly.          

USB 3.0 Data KM Magic Switch Console Cable Installation and Operating Tips (JU-CSL111-S1)

The cable is little complicated to install and use. Here are several tips to help you with the product. A) You'll need to run the EXE application in each system. I had a issue the 1st time running it, so I unplugged the cable on both computers and re-plugged it into a different USB port. Please try doing that if the program doesn't run properly. B) Look for a "USB3 Magic Switch" quick start icon placed in the taskbar's "Show Hidden Icons" App on bottom right by the system clock. Right click ...

What capture software works with the HDMI Capture Adapters

The capture adapter works with many 3rd party software such as OBS Studio and VLC. We recommend OBS Studio at the link: https://obsproject.com/