Device Servers

Configuring the RS232 to Bluetooth Converter

  Applies to the Following Product: - RS232 to Bluetooth Converter (ID-SB0011-S1)     Solution: 1. Plug the power adapter into the Bluetooth Converter and connect to COM 1 (any COM port is ok).2. Run the BT1 program (BT RS232 Config Tool V 1.00) from the included CD.3. Click the connect button of the BT RS232 Config Tool and press the button of the Bluetooth Converter to enter set up mode.4. When the read button turns to black, setup mode is enabled.5. Click the read button...

USB over IP USB protocol support

  Applies to the Following Products: - USB over IP (ID-DS0011-S1) - USB over IP 1-Port (ID-DS0512-S1)   Solution: The USB Over IP maintains the USB protocol from the USB device all the way back to the computer.

USB Over IP Admin will not open

  Applies to the Following Product:  - ID-DS0011-S1     Solution: Make sure you log in as Administrator before openning USB Over IP Admin.

USB over IP Device Server Device Support

  Applies to the Following Products: - USB Over IP 1-Port (ID-DS0512-S1)     Solution: Due to limited bandwidth on 100M fast ethernet, those devices that require real-time streaming in USB 2.0 high-speed mode may not work on this product.  USB hubs and devices with embedded hub function are also not supported.  Additionally, this product can be used on local network only, it cannot be connected remotely through a WAN gateway.

Telnet

  Applies to the Following Product: - USB over IP 1-Port (ID-DS0512-S1)) Description: Does this product allow me to open a telnet session to it and see the USB traffic? Solution: Unfortunately, it will not allow you. It is not compatible.    

Web configuration

  Applies to the Following Product: - USB over IP (ID-DS0011-S1) Description: Is web configuration available with this product?   Solution: Unfortunately, web configuration is not available with this product.    

Device not found

  Applies to the Following Products: - USB over IP (ID-DS0011-S1)- USB over IP 1-Port (ID-DS0512-S1)- 1-Port RS-232/422/485 Ethernet to Serial Device Server (ID-DS0111-S1)- 2-Port RS-232/422/485 Ethernet to Serial Device Server (ID-DS0211-S1)     Description:  USB over IP can not be found or can not connect to device.     Solution:  Follow the solutions below to check your setting:   Solution1: Please disable the firewall on the operating system...

Webcam device support

  Applies to the Following Products: - USB over IP (ID-DS0011-S1)- USB over IP 1-Port (ID-DS0512-S1)     Description:  Does the USB over IP support webcams?     Solution:  Supports webcam device: - USB over IP 1-Port (ID-DS0512-S1)   Doesn't support webcam device: - USB over IP (ID-DS0011-S1)    

USB devices not recognized

  Applies to the Following Product: - USB over IP 1-Port (ID-DS0512-S1)     Solution: Please click the link below to download the troubleshooting tips.   http://www.siig.com/media/files/Other/0001/UsbDeviceServerConfig.pdf    

Do you support stream video signal?

  Applies to the Following Product: RS-232 Serial to Bluetooth Adapter (ID-SB0111-S1 )   Solution: No, it is not compatible.    

Is it compatible with VPN?

  Applies to the Following Product: USB over IP 1-Port (ID-DS0611-S1)   Solution: No, it is not. It support local physical network only.    

Important notice before upgrading to Windows 10.

  Applies to the Following Product: USB over IP 1-Port (ID-DS0611-S1)   Please remove USB Server software before upgrading your Windows system to Windows 10. If not doing so, you might run into a system compatibility issue that will prevent you from running the software correctly or even removing/uninstalling the software from your system.    

Keeps dropping connection or not detecting my device.

  Applies to the Following Product: USB over IP 1-Port (ID-DS0611-S1)   Solution: Update the firmware. 1. Make sure your firewall and virus scan are not blocking this product. 2. Click link below to download the updated firmware v2.-068 http://www.siig.com/media/files/drivers/0011/firmware_2_068_000.zip   How to update the firmware. Make sure to save the updated firmware to your Desktop and dis-connect the device from the USB over IP.1. Open USB Server application.2. Click View.3. Click...

Will not work with a USB Hub with error USB hub not supported.

  Applies to the Following Product: USB over IP 1-Port (ID-DS0611-S1)   Solution: Please check your serial/lot number. If you have ABT1704X, then it is not supported. We can either replace it for you with a working product or where it was purchased. If you decide to get a replacement where it was purchased, just make sure to check the serial/lot number first.