General Troubleshooting Tips

How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista

    Description:  To help troubleshoot error messages and other issues, you can start Windows Vista, Windows 7, or Windows 8 by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.     Solution:  Please refer to link below for a solution.   http://support.microsoft.com/kb/929135/en-us      

The displays are not working in Mac 10.13 & 10.14

Applies to the Following Products: - USB 3.0 4K Dual Video Docking Station - USB-C (JU-DK0411-S1) - USB-C Triple 4K Display Docking Station with PD Charging - 60watts (JU-DK0611-S1) - USB 3.1 Type-C Dual 4K Docking Station with Power Delivery 60watts (JU-DK0811-S1) - USB-C Triple 4K Video Docking Station with Power Delivery (JU-DK0B11-S1) - USB 3.0 Universal Dual Video Docking Station (JU-DK0211-S1) - USB 3.0 to HDMI/DVI Dual Display Adapter  (JU-H20511-S1) - USB 2.0 to VGA Pro (JU-VG0012...

Multiple Video to SDI Scaler Converter (CE-H24J11-S1): How to Change the Video Input Source from HDMI to VGA

The unit defaults to HDMI input signal.  The unit can be changed to VGA input, I have included the steps below. 1.  On the unit there are 3 buttons, press the "Enter" button to bring up the OSD.2.  If "Output Setup" is not highlighted, use either the "Up" or "Down" button to select it.  Once "Output Setup" is selected press the "Enter" button.3.  Use either the "Up" or "Down" button to highlight "Input Type", then press the "Enter" button.4.  Use either the "Up" or "Down" button to select "VGA...

What capture software works with the HDMI Capture Adapters

The capture adapter works with many 3rd party software such as OBS Studio and VLC. We recommend OBS Studio at the link: https://obsproject.com/

Q: I just updated to macOS Catalina (10.15) and my Displays stopped working. How do I fix this issue?

Computers running macOS Catalina (10.15) may experience compatibility issues with products that use DisplayLink technology, such as USB Docking Stations and Video Adapters. Connecting to a DisplayLink-powered Product may cause the Display(s) to output a blank screen. If you experience this problem, follow these steps: 1. Update computer to the latest version of macOS 10.15 2. Permit Screen Recording by following these steps: macOS Catalina 10.15: Screen Recording permission (external link) ...

Q: Why are my extended display black when I use a MacBook laptop with my Displaylink adapter/Docking station?

DisplayLink powered USB video adapters and docking stations are not compatible with anyMacBook running macOS 10.13.4 - 10.13.6. If a system has updated to macOS 10.13.4, 10.13.5, or10.13.6, upgrading to macOS 10.14 (Mojave) is an option for users to restore DisplayLinkfunctionality.Now, DisplayLink compatibility issue also affects any 2018 MacBook Pro laptops with an IntelCoffee Lake CPU running macOS 10.14. Please see the DisplayLink site for a driver downloadworkaround. This workaround will force...

Q: Why do I lose my additional monitor when my computer wakes up from sleep mode in Windows?

The steps below outline how to configure the USB root hub to stay on during hibernation, toprevent this from happening.Windows 8 / 10- On your keyboard, press the Windows key + X and select Control Panel- Click Hardware and Sound, then click Power Options- Click Change plan settings for the plan you want to change- Click Change advanced power settings- Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand theoptions and change the setting to Disabled- Click...

Q: Everything is hooked up, but nothing is working. What should I do?

When you troubleshoot issues with a laptop docking station, there are some quick tests that youcan complete to rule out potential problems. You can test to make sure that the followingcomponents are working correctly and are not the source of the issue:- Video cables- Video source- Video destination- Laptop Docking Station- USB peripherals- Ethernet ConnectionTo test your setup components, try the following:- Use the video cables, video source, video destination, laptop docking station, USB peripherals...

Q: My DisplayPort display is not working when I try to output 4K at 30Hz with this device. How do Iresolve this issue?

To output 4K to a DisplayPort display at 30Hz, your monitor must support the resolution andrefresh rate. If your monitor also supports 4K at 60Hz (DP 1.2 or higher), you may also need to setthe monitor for DP 1.1 to work at 4K at 30Hz.To resolve this issue, use the buttons on your monitor to change the DisplayPort settings to DP 1.1.