Keyboards

Keyboard is typing wrong characters

  Applies to the Following Products: - Wireless Ultra Slim Multimedia Mini Keyboard (JK-WR0612-S1) - Wireless Mini Multimedia Trackball Keyboard (JK-WR0412-S1) - Wireless Multi-Touchpad Mini Keyboard (JK-WR0312-S1) - Wireless Ultra Slim Mini Keyboard (JK-WR0512-S1) - USB Mini Multimedia Keyboard (JK-US0312-S1) - USB Ultra Slim Mini Keyboard (JK-US0512-S1) - Wireless Bluetooth Mini Keyboard (JK-BT0112-S1) - Wireless Slim-Duo Keyboard and Mouse Combo (JK-WR0H12-S1)     Description: Your...

Letter on the key coming off

  Applies to the Following Products: - USB Ultra Slim Mini Keyboard (JK-US0512-S1) - Wireless Multimedia Keyboard & Mouse (JK-WR0212-S1) - Wireless Ultra Slim Mini Keyboard (JK-WR0512-S1) - USB Desktop Keyboard (JK-US0012-S1) - USB Premium Aluminum Keyboard with Hub (JK-US0412-S1) - Wireless Bluetooth Mini Keyboard (JK-BT0112-S1) - USB Mini Multimedia Keyboard (JK-US0312-S1) - Wireless Ultra Slim Multimedia Mini Keyboard (JK-WR0612-S1) - USB Low Profile Multimedia Keyboard (JK-US0212...

My wireless keyboard and/or mouse do not work

  Applies to the Following Products: - Wireless Multimedia Keyboard & Mouse (JK-WR0212-S1) - Wireless Ultra Slim Mini Keyboard (JK-WR0512-S1) - Wireless Ultra Slim Multimedia Mini Keyboard (JK-WR0612-S1) - Wireless Multimedia Mini Keyboard & Mouse (JK-WR0712-S1)     Solution: Your keyboard and mouse may have lost it's pairing to the USB receiver.  Follow the directions below to enable pairing.   1. Unplug the USB receiver.2. Press the connect button located...

The keyboard failed to work

  Applies to the Following Products: - Wireless Mini Multimedia Trackball Keyboard (JK-WR0412-S1) - Wireless Multi-Touchpad Mini Keyboard (JK-WR0312-S1) - Wireless Multimedia Keyboard & Mouse (JK-WR0212-S1) - Wireless Multimedia Mini Keyboard & Mouse (JK-WR0712-S1) - Wireless Slim Multimedia Keyboard & Mouse (JK-WR0812-S1) - Wireless Ultra Slim Mini Keyboard (JK-WR0512-S1) - Wireless Ultra Slim Multimedia Mini Keyboard (JK-WR0612-S1)     Description:  ...

How do I disable the touchpad's feature?

  Applies to the Following Product: - Wireless Multi-Touchpad Mini Keyboard (JK-WR0312-S1)     Solution:  To disable the touchpad, you have to disable the correct "HID-compliant mouse" found under "Mice and other pointing devices" in the Windows Device Manager.   The instructions to disable the touchpad are provided at the link below.   http://www.siig.com/media/files/Other/0001/DisableTouch.pdf    

How can I make the touchpad more sensitive?

    Applies to the Following Products: - Wireless Multi-Touchpad Mini Keyboard (JK-WR0312-S1)     Solution:  The touchpad’s sensitivity is not adjustable.          

Can the sensitivity of the trackball be adjusted?

  Applies to the Following Products: - Wireless Mini Multimedia Trackball Keyboard (JK-WR0412-S1)     Description: The cursor moves too fast when I use the trackball.  Can the speed be adjusted?     Solution:  Unfortunately, the trackball can not be adjusted.    

Does it support encryption?

  Applies to the Following Products:  - Wireless Mini Multimedia Trackball Keyboard (JK-WR0412-S1) - Wireless Multi-Touchpad Mini Keyboard (JK-WR0312-S1) - Wireless Multimedia Keyboard & Mouse (JK-WR0212-S1) - Wireless Multimedia Mini Keyboard & Mouse (JK-WR0712-S1) - Wireless Slim Multimedia Keyboard & Mouse (JK-WR0812-S1) - Wireless Ultra Slim Mini Keyboard (JK-WR0512-S1) - Wireless Ultra Slim Multimedia Mini Keyboard (JK-WR0612-S1)     Solution:&nbsp...

Mouse cursor slow to respond or starts and stops

  Applies to the Following Product: - Wireless Mini Multimedia Trackball Keyboard (JK-WR0412-S1)     Solution: This issue may be related to poor signal between the wireless dongle and the keyboard.  Please follow the troubleshooting tips below:   1. Replace the keyboard's batteries. 2. Point the keyboard in the direction of the wireless dongle when in use. 3. Move the wireless dongle to a different USB port.  4. Make sure no devices are blocking the dongle...

Support for tablet PCs

  Applies to the Following Products: - Wireless Mini Multimedia Trackball Keyboard (JK-WR0412-S1) - Wireless Multi-Touchpad Mini Keyboard (JK-WR0312-S1) - Wireless Multimedia Keyboard & Mouse (JK-WR0212-S1) - Wireless Multimedia Mini Keyboard & Mouse (JK-WR0712-S1) - Wireless Slim Multimedia Keyboard & Mouse (JK-WR0812-S1) - Wireless Ultra Slim Mini Keyboard (JK-WR0512-S1) - Wireless Ultra Slim Multimedia Mini Keyboard (JK-WR0612-S1) - PS/2 Split Cable (CB-P00012-S1) - ...

Must be paired many times per day

  Applies to the Following Products: - Wireless Mini Multimedia Trackball Keyboard (JK-WR0412-S1) - Wireless Multi-Touchpad Mini Keyboard (JK-WR0312-S1) - Wireless Multimedia Keyboard & Mouse (JK-WR0212-S1) - Wireless Multimedia Mini Keyboard & Mouse (JK-WR0712-S1) - Wireless Slim Multimedia Keyboard & Mouse (JK-WR0812-S1) - Wireless Ultra Slim Mini Keyboard (JK-WR0512-S1) - Wireless Ultra Slim Multimedia Mini Keyboard (JK-WR0612-S1)     Description:  ...

Does it support Android system?

  Applies to the Following Product: - Wireless Bluetooth Mini Keyboard (JK-BT0112-S1)     Solution: Yes, it supports Android kernal 3.0 or later operating systems.  However, it does not support  Android 2.3.x and earlier operating systems.    

I lost my USB receiver. Where can I buy a new one?

  Applies to the Following Products: - Wireless Multimedia Keyboard & Mouse (JK-WR0212-S1) - Wireless Slim Multimedia Keyboard & Mouse (JK-WR0812-S1)     Solution:  Unfortunately, the USB receiver is not inter-changeable. It will only work with the bundled keyboard and mouse.        

My trackball is not working.

  Applies to the Following Product: - Wireless Mini Multimedia Trackball Keyboard (JK-WR0412-S1)   Solution: Unfortunately, this is a defective product. Click below to fill our RMA form for replacement. http://www.siig.com/support/rma    

Ammendment to Multimedia Function Key Instructions

      Applies to the Following Product: - JK-US0K12-S1   Description:The Multimedia Function Key combination of Fn+F11 in the User Reference Guide version 02-1051A is incorrectly described as openning Windows Computer or My Computer application.  Please read the solution below for the correct function.   Solution: This key press combination is a security feature designed so that the user can quickly disable the keyboard.  To re-enable the keyboard once...

Keyboard is not working.

  Applies to the following product:- Wireless Dura-Duo Keyboard and Mouse Combo (JK-WR0K12-S1) Solution: You need to pair the Keyboard and USB receiver. Make sure your USB receiver is not inserted into the system's USB port before pairing the Keyboard and USB receiver. If your lot number is BR81604X -  Press and hold down "ESC" key, then press "Q" key. Immediately insert your USB receiver into your system's USB port. If your lot number is BR81626X -  Press and hold down...

Keyboard do not work

  Applies to the Following Product: Wireless Extra-Duo Keyboard and Mouse Combo  (JK-WR0J12-S1)   Solution: The positive (+) and negative (-) label is backwards in the battery compartment of the keyboard. Please install the battery accordingly. We apologized for the confusion.  

Industrial/Medical Grade Washable Backlit Keyboard with Pointing Device - FAQ

  Applies to the Following Part Numbers: JK-US0911-S1   Q&A Q1. What disinfectant products are recommended to clean the keyboard with? A1. Medicinal alcohol or Clorox wipes or similar product.   Q2. What cleaning products should be avoided?A2. Cleaning product that contain petroleum based solvents.   Q3. Is a UV disinfectant safe to use on this keyboard?A3. Yes, but leave it on for a few minutes only then wipe it off.   Q4. Is the keyboard impregnated with...

Pairing the Keyboard to the USB Wireless Dongle

  Applies to the following product: Wireless Slim-Duo Keyboard and Mouse - (JK-WR0S12-S1)Wireless Extra-Duo Keyboard and Mouse - (JK-WR0T12-S1)   Description: The mouse is working but the keyboard is not working, is there anything I can do to fix the keyboard?   Solution:The keyboard may not be linked to the wireless dongle. Try the pairing steps below. Pairing Method 1: 1. Remove the batteries from the keyboard. 2. Remove then re-insert the USB wireless dongle from the ...

I can not control the mouse

    Applies to the Following Products:6-Button Ergonomic Wireless Optical Mouse - Black (JK-WR0A12-S1)2.4GHz Wireless Optical Mouse - Red (JK-WR0G12-S1)6-Button Ergonomic Wireless Optical Mouse - Red (JK-WR0912-S1)6-Button Ergonomic Wireless Optical Mouse - Blue (JK-WR0B12-S2)  Solution: 1. Install the wireless dongle into a different USB port.2. Change the battery.  

Keyboard is Typing Numbers Instead of Letters

    Applies to the Following Products: - USB 87-Key Mini Keyboard (part # JK-US0N12-S1)   Description:Your keyboard comes with a numeric keypad embedded into the main keyboard layout. The numeric keypad is controlled by turning on and off the Num Lock key. If your keyboard is typing numbers and other characters in place of the letters u, i, o, p, j, k, l and m, use the steps below to disable the numeric keypad (turn off Num Lock).   Solution:Most system turn on Num Lock...

How do I pair the mouse, part # JK-WR0L12-S1, to the USB wireless dongle?

Applies to the Following Product: Dual Mode Wireless / Wired Rechargeable Backlit Mouse - 8 Button (part # JK-WR0L12-S1) Solution: 1. Remove the USB Wireless dongle from the computer. 2. Power on mouse. 3. Hold down the left, right, and wheel buttons simultaneously until the battery LED comes on. 4. Insert USB Wireless dongle. 5. Test the mouse.