Knowledge Base

 

Customer Product Questions
Can this converter support 3840*720 resolution ?
this resolution is not supported. We only support the following 4 resolutions: 1) 3840x2160 @60Hz. 2) 3840x2160 @30Hz. 3) 4096x2160 @60Hz. 4) 1080p @60Hz.
Q: Can I use this Thunderbolt 3 docking station to charge my laptop?
If your laptop is Thunderbolt 3 system, then it works.
Q: How do I set my laptop to work with this Thunderbolt 3 docking station?
Ensure your laptop supports Thunderbolt 3 and USB-C DP Alt mode.- Comes with Thunderbolt 3 technology and USB-C alternate mode- Supports full function Thunderbolt 3 cable- Connect to Thunderbolt 3 devices, such as hard drive enclosure
Q: Could I have 10Gbps data tansfer on USB-C cable?
Encure your USB-C Cable is USB 3.1 Gen2, otherwise will be 5Gbps data transfer.
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Controllers/Storage
Cooling fan not working or noisy
  Applies to the Following Products: - 3.5 SATA MobileRack - Trayless (SC-SA0712-S1)- Cool SATA to USB 2.0 Docking (SC-SA0212-S1)- Cool SATA to USB 2.0/eSATA Docking (SC-SA0312-S1)- SuperSpeed USB (3.0) to SATA 3Gb/s HD Docking with Fan (SC-SA0D12-S1) - USB 3.0  to SATA 3.5" Enclosure Pro (JU-SA0B12-S1)     Solution: The fan is defective.  Unfortunately, the fan is not repairable.  Return the product to your place of purchase if you are within the store's...
How to connect the enclosure to an eSATA port
  Applies to the Following Product: - 2.5" USB 2.0/eSATA to SATA Enclosure (JU-SA0D12-S1)     Solution: In addition to connecting the included eSATA cable, the included USB 2.0 power connector must also be connected to the enclosure.  The USB power connection is needed to power the enclosure.  The eSATA cable is used for data transfer only and does not supply any power.
Vmware ESXi 5.0
  Applies to the Following Products: - SATA II PCIe RAID (SC-SAER12-S2)- SATA II PCIe (SC-SAE012-S2)- eSATA II PCIe Pro (SC-SAE412-S3)- eSATA II PCIe i/e (SC-SAE212-S2)- DP SATA 6Gb/s 2S1P PCIe (SC-SA0E12-S1)- DP SATA 6Gb/s 2-Port PCIe (SC-SA0L11-S1)- DP eSATA 6Gb/s 2-Port PCIe i/e (SC-SA0N11-S1)- DP eSATA 6Gb/s 2-Port PCIe (SC-SA0M11-S1)     Description:  Do your SATA controllers support Vmware ESXi 5.0?     Solution:    Support Vmware ESXi 5.0...
How to make a bootable usb flash drive to upgrade firmware?
  Applies to the Following Products: - SATA II PCIe RAID (SC-SAER12-S2)- SATA II PCIe (SC-SAE012-S2)- eSATA II PCIe Pro (SC-SAE412-S3)- eSATA II PCIe i/e (SC-SAE212-S2)- DP SATA 6Gb/s 2S1P PCIe (SC-SA0E12-S1)- DP SATA 6Gb/s 2-Port PCIe (SC-SA0L11-S1)- DP eSATA 6Gb/s 2-Port PCIe i/e (SC-SA0N11-S1)- DP eSATA 6Gb/s 2-Port PCIe (SC-SA0M11-S1)- Serial ATA PCI RAID (SC-SATR12-S4)- Serial ATA PCI (SC-SAT212-S4)- Serial ATA 4-channel RAID (SC-SA4R12-S2)- SATA II-150 PCI RAID (SC-SA3012-S1)- SATA ...
Blue screen when installing Windows operating system
  Applies to the Following Products: - DP eSATA 6Gb/s 2-Port PCIe (SC-SA0M11-S1)- DP eSATA 6Gb/s 2-Port PCIe i/e (SC-SA0N11-S1)- DP SATA 6Gb/s 2-Port PCIe (SC-SA0L11-S1)- DP SATA 6Gb/s 2S1P PCIe (SC-SA0E12-S1)- eSATA II PCIe i/e (SC-SAE212-S2)- eSATA II PCIe Pro (SC-SAE412-S3)- SATA II PCIe (SC-SAE012-S2)- SATA II PCIe RAID (SC-SAER12-S2)- eSATA II-150 PCI (SC-SA2012-S1)- eSATA II-150 PCI i/e (SC-SA1012-S1)- SATA II-150 PCI (SC-SA0012-S1)- SATA II-150 PCI RAID (SC-SA3012-S1)- Serial ATA 4...
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Cables
Is this a Passive or Active product?
  Applies to the Following Products: - DisplayPort to HDMI Adapter (CB-DP0062-S1) - Mini DisplayPort to HDMI Adapter (CB-DP0B11-S1) - DisplayPort (M) to HDMI (F) Adapter (CB-DP0811-S1) - DisplayPort to DVI Adapter (CB-DP0072-S1)      Solution: It is passive.    
The adapter's LED is not lit when plugged into a power outlet.
  Applies to the Following Products: - Universal AC Power Adapter - 90W (AC-PW0012-S1) - Universal DC Power Adapter - 90W (AC-PW0612-S1)   Solution: The adapter is defective. Unfortunately, the adapter is not repairable.  Return the product to your place of purchase if you are within the store's return window or return the product to SIIG if the manufacturer warranty is still valid.   Go to SIIG website at links below for more information. SIIG Warranty & Return...
Do your DisplayPort to HDMI Adapters support bi-directional signal conversion?
  Applies to the Following Products: - DisplayPort to HDMI Adapter (CB-DP0062-S1) - DisplayPort (M) to HDMI (F) Adapter (CB-DP0811-S1) - Mini DisplayPort to HDMI Adapter (CB-DP0B11-S1) - DisplayPort to HDMI with Audio Active Adapter ( CB-DP0L11-S1) - Mini DisplayPort to HDMI with Audio Adapter (DB-DP0M11-S1)   Description: I have a monitor with only DisplayPort connection but my computer has HDMI output.  I need an HDMI to DisplayPort Adapter.   Solution: The adapter...
Pin assignment for USB 2.0 B-Type to 5-pin Header
  Applies to the Following Product: - USB 2.0 B-Type to 5-Pin Header Cable (CB-US0011-S1)     Solution: Here's the pin assignment: Red ==> VCC White ==> D- Green ==> D+ Black ==> Ground Black ==> Ground   We suggest connecting to a USB 5 pin header, but you can also use on  USB 4 pin header. (If you want use on a 4 pin header, please verify the pin postion and proper orientation of the cable's five pin header)      
Is this a plenum rated cable?
  Applies to the Following Products: - USB 3.0 Active Repeater Cable - 20M (JU-CB0811-S1) - USB 3.0 Active Repeater Cable – 10M (JU-CB0611-S1) - USB 3.0 Active Repeater Cable – 15M (JU-CB0711-S1) - USB 3.0 Active Repeater Cable – 3M (JU-CB0411-S1) - USB 3.0 Active Repeater Cable – 5M (JU-CB0511-S1)   Solution: No, it is not.      
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Consumer Electronics
Windows Media Player
  Applies to the Following Product: - Vista MCE Remote (CE-000022-S1)     Description:  Can I use Vista MCE Remote to play Windows Media Player in Windows 7?      Solution: Yes, it is compatible.            
Charging through power outlet
  Applies to the Following Products: - Solar Portable Battery Charger (CE-CH0112-S1) - Portable Battery Charger - 2400 (CE-CH0012-S1)     Description:  Can I charge through the power outlet?     Solution: Yes, it is possible to charge through the power outlet..    
What are the differences between CE-H20511-S1 and CE-H20512-S1?
  Applies to the Following Products: - HDMI/DVI to YPbPr/VGA & Audio Converter (CE-H20511-S1)- HDMI/DVI to VGA/YPbPr & Audio Converter (CE-H20512-S1)     Solution: CE-H20511-S1 and CE-H20512-S1 are the same product.  The only difference is the package they come in.      
I want to set it as extended mode
    Applies to the Following Products: 1x2 Compact VGA & Audio Splitter (CE-VG0B11-S1) 1x2 Compact VGA Splitter (CE-VG0A11-S1) 1x2 VGA & Audio Splitter (CE-VG0C11-S1) 1x2 VGA Splitter (CE-VG0911-S1) 1x4 VGA & Audio Splitter (CE-VG0P11-S1) 1x4 VGA Splitter (CE-VG0D11-S1) 1x4 VGA Splitter with Audio (CE-VG0Q11-S1) 1x8 VGA Splitter (CE-VG0E11-S1) Video Splitter 2-Port VGA (VV-S20012-S2) Video Splitter 4-Port VGA (VV-S40012-S2)   Solution: Unfortunately, it...
It will not switch to the other PC when using hotkey
    Applies to the Following Product:  2x1 USB HDMI KVM Switch (CE-KV0011-S1)   Description: It will not switch to the other PC when using hotkey on the keyboard   Solution: Do not pause pressing the keys when switching system. You need to press the keys continously.  The hardware version is listed on the bottom of the KVM switch box. It is listed as V1.0 or V2.0.   For Hardware version 1 (V1.0): Press Scroll, Scroll, then press 1 to switch to PC ...
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Device Servers
Configuring the RS232 to Bluetooth Converter
  Applies to the Following Product: - RS232 to Bluetooth Converter (ID-SB0011-S1)     Solution: 1. Plug the power adapter into the Bluetooth Converter and connect to COM 1 (any COM port is ok).2. Run the BT1 program (BT RS232 Config Tool V 1.00) from the included CD.3. Click the connect button of the BT RS232 Config Tool and press the button of the Bluetooth Converter to enter set up mode.4. When the read button turns to black, setup mode is enabled.5. Click the read button...
USB over IP USB protocol support
  Applies to the Following Products: - USB over IP (ID-DS0011-S1) - USB over IP 1-Port (ID-DS0512-S1)   Solution: The USB Over IP maintains the USB protocol from the USB device all the way back to the computer.
USB Over IP Admin will not open
  Applies to the Following Product:  - ID-DS0011-S1     Solution: Make sure you log in as Administrator before openning USB Over IP Admin.
USB over IP Device Server Device Support
  Applies to the Following Products: - USB Over IP 1-Port (ID-DS0512-S1)     Solution: Due to limited bandwidth on 100M fast ethernet, those devices that require real-time streaming in USB 2.0 high-speed mode may not work on this product.  USB hubs and devices with embedded hub function are also not supported.  Additionally, this product can be used on local network only, it cannot be connected remotely through a WAN gateway.
Telnet
  Applies to the Following Product: - USB over IP 1-Port (ID-DS0512-S1)) Description: Does this product allow me to open a telnet session to it and see the USB traffic? Solution: Unfortunately, it will not allow you. It is not compatible.    
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Extenders
Use with RG6 or RG59 cable
  Applies to the Following Product: - HDMI over Single Coax Extender (CE-H20K11-S1)     Solution: It will work with either cable.
Audio Return Channel (ARC)
  Applies to the Following Product: -  HDMI Extender over 2 CAT5e with IR (CE-HM0052-S1)   Description: Is this compatible with Audio Return Channel (ARC)?   Solution: Unfortunately, this is a high speed HDMI cable version. It does not support Audio Return Channel (ARC).        
HDMI Repeater FAQ
  Applies to the Following Product: - HDMI Repeater (CE-H20N11-S1)     Description: 1. Does it support HDCP handshaking between HDCP compliant devices? 2. When is the optional power supply needed?     Solution: 1.  Yes, the HDMI Repeater supports HDCP handshaking. 2.  The optional power supply is needed when cascading HDMI repeaters and extending the signal over 100ft using one HDMI Repeater.    
HDCP Compliant
  Applies to the Following Products: - DVI over CAT5e Extender (CE-D20111-S1)- DVI to HDMI over CAT5e Mini-Extender (CE-D20012-S1)- Mini DVI Extender (CE-DV0061-S1)- Full HD 1080P HDMI Wireless Extender (CE-H20S11-S1)- HDMI 1.3 over 1-Cat5e Extender (CE-H20F11-S1)- HDMI Extender over 2 CAT5e with IR (CE-HM0052-S1)- HDMI Extender over Single CAT5/6 with 3DTV & Bi-Directional IR Support (CE-H20M11-S1)- HDMI Extender over Single CAT5/6 with 3DTV Support (CE-H20L11-S1)- HDMI over CAT5e Transmitter...
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Firewire Devices
Connecting the power connector on Firewire adapters
  Applies to the Following Products:   - DP FireWire 2-Port PCIe (NN-E20012-S2) - DP FireWire PCIe (NN-E20022-S1) - FireWire 2-Port PCIe DV (NN-E20112-S2) - FireWire 3-Port PCI (NN-400012-S8) - FireWire 3-Port C14PCI i/e (NN-440012-S8) - FireWire 3-port PCI I/O (NN-300012-S6) - FireWire Home DV Kit (NN-400P22-S6) - Low Profile 1394 Adapter (LP-N21011-S8) - DP FireWire 800 PCIe (NN-FW0012-S1) - FireWire 800 3-Port PCIe (NN-E38012-S3) - DP FireWire 800 PCI-32T (NN-830112-...
Download driver
  Applies to the Following Products: - DP FireWire 2-Port PCIe (NN-E20012-S2 )- DP FireWire PCIe (NN-E20022-S)- FireWire 2-Port PCIe DV (NN-E20112-S2 )- FireWire 3-Port PCI (NN-400012-S8 )- FireWire 3-Port PCI i/e (NN-440012-S8)- FireWire 3-port PCI I/O (NN-300012-S6)- FireWire Home DV Kit (NN-400P22-S6)- Low Profile 1394 Adapter (LP-N21011-S8)- FireWire 2-Port ExpressCard (NN-EC2012-S2 )- FireWire ExpressCard (NN-EC2022-S1)- FireWire 3-Port CardBus (NN-PCM312-S2)- FireWire Dual-Port CardBus...
FireWire 400 adapter can not recognize DV camera
  Applies to the Following Products: - DP FireWire 2-Port PCIe (NN-E20012-S2)- DP FireWire PCIe (NN-E20022-S1)- FireWire 2-Port PCIe DV (NN-E20112-S2)- FireWire 3-Port PCI (NN-400012-S8)- FireWire 3-Port PCI i/e (NN-440012-S8)- FireWire 3-port PCI I/O (NN-300012-S6) - FireWire Home DV Kit (NN-400P22-S6)- Low Profile 1394 Adapter (LP-N21011-S8)- FireWire 2-Port ExpressCard (NN-EC2012-S2)- FireWire ExpressCard (NN-EC2022-S1)- FireWire 3-Port CardBus (NN-PCM312-S2)- FireWire Dual-Port CardBus...
Driver Installation Failed
  Applies to the Following Products: - FireWire 3-Port PCI (NN-400012-S8)- FireWire 3-Port PCI i/e (NN-440012-S8)- FireWire 3-port PCI I/O (NN-300012-S6)- FireWire Home DV Kit (NN-400P22-S6)- Low Profile 1394 Adapter (LP-N21011-S8)- DP FireWire 2-Port PCIe (NN-E20012-S2)- DP FireWire PCIe (NN-E20022-S1)- FireWire 2-Port PCIe DV (NN-E20112-S2)     Description: FireWire drivers can't be found by Windows.     Solution: Windows have built-in FireWire drivers...
The yellow exclamation mark appears on the device manager in Windows 8
  Applies to the Following Products: - DP FireWire 800 PCIe (NN-FW0012-S1)- FireWire 800 3-Port PCIe (NN-E38012-S3)     Description: The card can't be recognized. A yellow exclamation mark shows up in Device Manager   Solution: The driver is not installed properly, is corrupted or has experienced some conflict.  This issue can be fixed by uninstalling the driver.  Click  the attachment or the link below to download the uninstall steps. http://...
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iPad/Tablet Accessories
Can I purchase a replacement ink cartridge for the Wake Stylus + Pen?
  Applies to the Following Products: - WakeStylus +Pen - White (AC-PD0512-S1) - Wake Stylus + Pen - Black (AC-PD0412-S1)     Solution: Yes. The part number is AC-PD0611-S1.  Go to the link below to purchase a replacement ink cartridge.   http://www.siig.com/it-products/ipad-tablet-accessories/stylus/ink-refill-for-wakestylus-pen.html        
Color of the LED when charging your Galaxy Tablet
  Applies to the Following Product: - 4-in-1 Connectivity Adapter for Galaxy Tablets (CE-SD0012-S1)     Description: When I charge my Galaxy Tablet, is the LED suppose to turn blue color?     Solution: The LED is designed to change to blue color when charging the Galaxy Tablet.      
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Keyboards
Keyboard is typing wrong characters
  Applies to the Following Products: - Wireless Ultra Slim Multimedia Mini Keyboard (JK-WR0612-S1) - Wireless Mini Multimedia Trackball Keyboard (JK-WR0412-S1) - Wireless Multi-Touchpad Mini Keyboard (JK-WR0312-S1) - Wireless Ultra Slim Mini Keyboard (JK-WR0512-S1) - USB Mini Multimedia Keyboard (JK-US0312-S1) - USB Ultra Slim Mini Keyboard (JK-US0512-S1) - Wireless Bluetooth Mini Keyboard (JK-BT0112-S1) - Wireless Slim-Duo Keyboard and Mouse Combo (JK-WR0H12-S1)     Description: Your...
Letter on the key coming off
  Applies to the Following Products: - USB Ultra Slim Mini Keyboard (JK-US0512-S1) - Wireless Multimedia Keyboard & Mouse (JK-WR0212-S1) - Wireless Ultra Slim Mini Keyboard (JK-WR0512-S1) - USB Desktop Keyboard (JK-US0012-S1) - USB Premium Aluminum Keyboard with Hub (JK-US0412-S1) - Wireless Bluetooth Mini Keyboard (JK-BT0112-S1) - USB Mini Multimedia Keyboard (JK-US0312-S1) - Wireless Ultra Slim Multimedia Mini Keyboard (JK-WR0612-S1) - USB Low Profile Multimedia Keyboard (JK-US0212...
My wireless keyboard and/or mouse do not work
  Applies to the Following Products: - Wireless Multimedia Keyboard & Mouse (JK-WR0212-S1) - Wireless Ultra Slim Mini Keyboard (JK-WR0512-S1) - Wireless Ultra Slim Multimedia Mini Keyboard (JK-WR0612-S1) - Wireless Multimedia Mini Keyboard & Mouse (JK-WR0712-S1)     Solution: Your keyboard and mouse may have lost it's pairing to the USB receiver.  Follow the directions below to enable pairing.   1. Unplug the USB receiver.2. Press the connect button located...
The keyboard failed to work
  Applies to the Following Products: - Wireless Mini Multimedia Trackball Keyboard (JK-WR0412-S1) - Wireless Multi-Touchpad Mini Keyboard (JK-WR0312-S1) - Wireless Multimedia Keyboard & Mouse (JK-WR0212-S1) - Wireless Multimedia Mini Keyboard & Mouse (JK-WR0712-S1) - Wireless Slim Multimedia Keyboard & Mouse (JK-WR0812-S1) - Wireless Ultra Slim Mini Keyboard (JK-WR0512-S1) - Wireless Ultra Slim Multimedia Mini Keyboard (JK-WR0612-S1)     Description:  ...
How do I disable the touchpad's feature?
  Applies to the Following Product: - Wireless Multi-Touchpad Mini Keyboard (JK-WR0312-S1)     Solution:  To disable the touchpad, you have to disable the correct "HID-compliant mouse" found under "Mice and other pointing devices" in the Windows Device Manager.   The instructions to disable the touchpad are provided at the link below.   http://www.siig.com/media/files/Other/0001/DisableTouch.pdf    
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Networking
PXE Booting
  Applies to the Following Products: - USB 2.0 Fast Ethernet Adapter (JU-NE0012-S1) - USB 2.0 Gigabit Ethernet (JU-NE0111-S1) - USB 2.0 Gigabit Ethernet Adapter (JU-NE0311-S1) - USB 3.0 to Gigabit Ethernet Adapter (JU-NE0211-S1) - Dual Profile GigaLAN PCI (CN-GP1011-S3) - Dual Profile GigaLAN PCIe (CN-GP1021-S1)     Solution: Unfortunately, this product doesn't support PXE boot function.    
Not recognized in Mac OS X 10.7.4
  Applies to the Following Product: - USB 2.0 Fast Ethernet Adapter (JU-NE0012-S1)     Solution: Click the link below to download the latest driver.  Remember to remove current driver before installing the latest driver. http://www.siig.com/download/search/?keyword=JU-NE0012-S1    
Can you set two different static IP addresses?
  Applies to the Following Product: - DP 2-Port Gigabit Ethernet PCIe (CN-GP2011-S1)   Solution: Yes, it can be set two different static IP addresses.    
Are any of your USB 2.0 to ethernet product is PXE Boot compatible?
  Applies to the Following Products: - USB 2.0 Fast Ethernet Adapter (JU-NE0012-S1) - USB 2.0 Gigabit Ethernet Adapter (JU-NE0311-S1) - USB 3.0 & 2.0 Hub with Gigabit Ethernet and 5V/4A Adapter (JU-H70311-S1) - USB 3.0 Gigabit Ethernet Adapter Pro (JU-NE0511-S1) - USB 3.0 Gigabit Ethernet Network Adapter (JU-NE0411-S1) - USB 3.0 to Gigabit Ethernet Adapter (JU-NE0211-S1)   Solution: Unfortunately, none of our USB to ethernet products is compatible with PXE Boot.  
How to get to Internet Protocol (TCP/IP) Properties
  Applies to the Following Product: - Wireless-N Wi-Fi Repeater/Extender (CN-WR0912-S1)     Solution:   1. Click Start, then Control Panel 2. Click System and Security 3. Click Network and Internet 4. Click View network status and tasks under Network and Sharing Center 5. Click Change adapter settings 6. Right click on your Network Interface Card (NIC), then click Properties 7. Click Internet Protocol Version 4 (TCP/IPv4), then click Properties 8. Go to page 3 in...
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Notebook Add-ons
How to select proper adapter tip to fit my laptop?
  Applies to the Following Products: - Universal AC Power Adapter - 90W (AC-PW0012-S1) - Universal DC Power Adapter - 90W (AC-PW0612-S1)     Solution:    Unfortunately, it is difficult to list every notebook model compatible with SIIG's universal power adapters. The best way to determine the proper tip is to check if it meets both criteria:   1) The voltage falls within the listed voltage range   2) The tip physically fits your laptop   &nbsp...
Adapter Tip Compatibility List
    Applies to the Following Products:   - Universal AC Power Adapter - 90W (AC-PW0012-S1) - Universal DC Power Adapter - 90W (AC-PW0612-S1) - Universal AC/USB Power Adapter - 90W (AC-PW0E12-S1) - Universal AC/Dual USB Power Adapter - 90W (AC-PW0F12-S1)     Solution:   For the list of compatible laptops, please download the attachement.          
None of the tips fit in my Laptop
  Applies to the Following Products: - Universal AC Power Adapter - 90W (AC-PW0012-S1) - Ultra-Compact Universal AC/USB Power Adapter-45W (AC-PW0N12-S1) - Universal AC/Dual USB Power Adapter – 90W (AC-PW0F12-S1) - Universal AC/USB Power Adapter – 90W (AC-PW0E12-S1)   Solution: If that is the case, then this product is not compatible with your system. We do not have additional tips.        
I do not see my Laptop's model number in your compatible list, is my Laptop compatible?
  Applies to the Following Products: - Universal AC Power Adapter - 90W (AC-PW0012-S1) - Ultra-Compact Universal AC/USB Power Adapter-45W (AC-PW0N12-S1) - Universal AC/Dual USB Power Adapter – 90W (AC-PW0F12-S1) - Universal AC/USB Power Adapter – 90W (AC-PW0E12-S1)   Solution: We did not test your Laptop that's why it is not listed in the compatible list. If the one of the tip is a perfect fit make sure the power adapter specification in your Laptop matches...
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Parallel Port Devices
Software dongle key not working with parallel port
  Applies to the Following Products: - CyberParallel Dual PCIe (JJ-E02011-S1) - Cyber 1S1P PCIe (JJ-E00011-S3) - Cyber 2S1P PCIe (JJ-P21211-S1) - Cyber 2S1P 950 PCI (JJ-P21012-S7) - CyberParallel PCI (JJ-P00112-S6) - Cyber I/O PCI (JJ-P11012-S6) - CyberParallel ExpressCard (JJ-EC0092-S1) - DP 1-Port ECP/EPP Parallel PCIe (JJ-E01211-S1) - DP CyberParallel PCIe (JJ-E01011-S1) - DP 1-Port ECP/EPP Parallel PCI (JJ-P01411-S1) - DP CyberParallel Dual (JJ-P00212-S6) - Dual...
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Serial Port Devices
Windows 7 and Vista driver for serial port adapter
  Applies to the Following Product: - Cyber Serial Dual Plus (JJ-P20212)   Description: I need the Windows 7 and Vista driver for my PCI serial port adapter.   Solution: You have hardware version 3 or below which is not compatible with Windows 7 or Vista. You need to have hardware version 6 or above to be compatible with Windows 7 or Vista. To determine the hardware version, look on the on the side of the board that contains all of the chips. The hardware version will silkscreened...
Windows blue screen when shutdown or restarted
  Applies to the Following Products: - DP CyberSerial Dual PCIe  (JJ-E20011-S3) - DP CyberSerial 4S PCIe  (JJ-E40011-S3)     Description:  In Intel i3 / i5 / i7 systems, to solve Windows 7 blue screen plus memory dump during system restart or shutdown the solution is found below.     Solution:  Download driver V1.3.2.1 from the link below and extract it to your hard drive or storage device. Uninstall the current driver and restart Windows...
RS232 9-pin pin-out diagram
  Applies to the Following Products: - USB to Serial  (JU-CB1S12-S3) - USB to 2-port Serial  (JU-HS2012-S2)     Solution: Open the attachment to view the pin-out diagram.  Adobe Acrobat Reader must be installed to view the attachment.      
Isolation and surge protection
  Applies to the Following Products: - 8-Port USB to RS-232 Serial Adapter Hub (JU-SC0211-S1) - 8-Port Industrial USB to RS-232 Serial Adapter Hub (ID-SC0811-S1)   Description: Does this serial adapter hub come with isolation and surge protection features?   Solution: There is no isolation and surge protection.    
RJ45 pin assignment
  Applies to the Following Products: - Single-Serial PC Card (JJ-PCM012-S1) - Single-Serial PC Card (JJ-PCM012-S2)     Solution: Please refer to the document at the link below for the pin assignment.   http://www.siig.com/media/files/Other/0001/RJ45pin.pdf    
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Sound Cards
Is Game/Midi Port supported in Windows 7?
  Applies to the Following Product: - SoundWave 5.1 PCI (IC-510012-S2)     Solution: No, it is not supported.  It support Windows XP (32-bit) and Windows Server 2003 (32-bit) only.      
No sound from my USB Soundwave soundcard
  Applies to the Following Products: - USB SoundWave 7.1 Pro (CE-S000022-S1) - USB SoundWave 7.1 Digital (CE-710112-S1) - USB SoundWave 7.1 (CE-S00012-S1)   Description: The drivers are installed but no sound from the computer   Solution: 1. Plug your speakers into the Speaker/Audio Out/Speaker Out Jack(s) of USB SoundWave soundcard. 2. Install the USB SoundWave into a different USB port.      
Power consumption
  Applies to the Following Product: -  SoundWave 5.1 PCI-LP (LP-000022-S2)     Description: How much current does our LP-000022-S2 draw in 5v or 3.3v slot?     Solution: It is 1.27W (12v/60mA + 5v/110mA).    
How to set 7.1 sound
  Applies to the Following Product: - SoundWave 7.1 PCI (IC-710012-S2)     Description:  How to set 7.1 sound     Solution:  1. Please go to Control Panel. 2. Double click CMI Audio Config. 3. Under Output Device, click number 8.    
Soundcard troubleshooting tips
  Applies to the Following Products: - DP SoundWave 5.1 PCIe (IC-510111-S2)- DP SoundWave 4 Channel PCI (IC-400012-S1)- SoundWave 5.1 PCI (IC-510012-S2)- SoundWave 5.1 PCI-LP (LP-000022-S2)- SoundWave 7.1 PCI (IC-710012-S2)- USB SoundWave 7.1 (CE-S00012-S2)- USB SoundWave 7.1 Digital (IC-710112-S1)- USB SoundWave 7.1 Pro (CE-S00022-S1)     Description:  1. Soundcard not recognized by Windows.2. Sound have a painfully high-pitched whine.     Solution: Try the...
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Splitters
Using VGA monitor with DVI splitter
  Applies to the Following Products: - 1 x 2 DVI Splitter (CE-D20311-S1) - 1 x 4 DVI & Audio Splitter (CD-D20411-S1)     Solution: These splitters support DVI-D (digital) signal only. VGA monitors, connecting through a DVI to VGA adapter, will not work with these splitters.
No image showing on the display(s) connected to the Dual-Link DVI Splitter
  Applies to the following product: - 1 x 4 Dual-Link DVI Splitter (CE-D20511-S1) - 1 x 9 Dual-Link DVI Splitter (CE-D20611-S1)     Solution: The EDID of the display with the lowest resolution should be learned by the splitter.   1. Power off the splitter.  Disconnect all displays from the splitter. 2. Connect the display with the lowest resolution to the splitter’s DVI Output #3.  (Only DVI Output #3 is used to learn EDID) 3. Adjust the DIP switch...
EDID Learning for 1x2 Dual-Link DVI Splitter
  Applies to the Following Product: - 1x2 Dual-Link DVI Splitter (CE-D20211-S1)     Solution: 1.    Power off the splitter and all displays.2.    Disconnect all displays from the splitter.3.    Adjust the DIP switch to EDID Learning Mode (ON, ON). See attachment "DIP switch.jpg" below.4.    Connect the display with the lowest supported resolution to the splitters's DVI Out 2.  (Only DVI Out 2 is used to learn EDID...
Will the Dual-Link DVI Splitter support 3D displays?
  Applies to the Following Products: - 1x9 Dual-Link DVI Splitter (CE-D20611-S1) - 1x4 Dual-Link DVI Splitter (CE-D20511-S1) - 1x2 Dual-Link DVI Splitter (CE-D20211-S1)      Description:  I am working with 1920 X 1080 video being output at 120 Hz field rate for a 3D (stereoscopic) display. Will the Dual-Link splitter support this format?     Solution: The 1x4 Dual-Link DVI Splitter (CE-D20511-S1) supports 3D format displays.  However, the 1x9 Dual...
The maximun resolution supported by the splitter
  Applies to the Following Products: - 1x2 Dual-Link DVI Splitter (CE-D20211-S1) - 1x4 Dual-Link DVI Splitter (CE-D20511-S1)     Solution: The splitter itself has no resolution limitations, the source device and the connected monitor define the supported resolutions.    
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Switches
IR Remote Control Hex Codes
  Applies to the following product: - HDMI 4-Port Switch  (CE-000012-S1)     Solution: Below are the Hex codes for each button on the IR remote controller.   On/Off switch: 01 #1: 03 #2: 25 #3: 07 #4: 09 CH <: 11 CH >: 13      
No image on my HDMI TV
Applies to the Following Products: - 2x1 USB DisplayPort KVM Switch with Remote Control (CE-KV0311-S1)     Description: I’m converting my PC’s DVI signal to DisplayPort signal using a DVI to DisplayPort adapter.  Will this work with the SIIG DisplayPort KVM switch?     Solution: Converting a DVI signal to DisplayPort signal will not work with an HDMI display.  However, this setup will work with a DisplayPort display.      
How to automate Crestron control via RS232
Applies the following product: - 4x4 HDMI Matrix + Video-Wall Processor (part # CE-H24C11-S1) Solution: RS232 Protocol: Baud Rate 9600 bpsData bit: 8 bitsParity: NoneStop Bit: 1 bitTelnet ProtocolPort:23Username: adminPassword 123 ASCII Command & telnet command [terminal command]All command must Carrier Return (0x0d)>>POFF    // Turn off all output and front pannel  Echo. poff>>PON    // Turn on matrix  Echo. pon>>VR + CR    // Version command  VR    Echo    ...
How to automate Crestron control via IP
Applies to the following product: - 4x4 HDMI Matrix + Video-Wall Processor (part # CE-H24C11-S1) Solution: SERVER_PORT    9760 Software command TYPE [Hex mode] len 0x4d 0x41 0x52 0x44 0x43 0x48 0xff cmd cm1 cm2 cm3 cm4 cm5 cm6 cm7 … cm* checksum 0x52 0x44 for 4x4 matrixlen is the length from len to checksumcmd is command indexcm1 to cm* is  setting valuechecksum = sum from len to cm*4x4 example:Set four output mapping0x0e 0x4d 0x41 0x52 0x44 0x43 0x48 0xff 0x02 0x01 0x01 0x01 0x01  0xc2Len...
Are the 4K Smart Console KVM Switches DDM Fast Switching Compliant?
Applies to the Following Products: - 2-Port HDMI 2.0 4K HDR Smart Console KVM Switch with USB 3.0 and Multimedia Ports (CE-H25511-S1)- 4-Port HDMI 2.0 4K HDR Smart Console KVM Switch with USB 3.0 and Multimedia Ports (CE-H25611-S1) - 2-Port DVI Dual-Link Smart Console KVM Switch with USB 3.0 and Multimedia Ports (CE-DV0111-S1) - 4-Port DVI Dual-Link Smart Console KVM Switch with USB 3.0 and Multimedia Ports (CE-DV0211-S1) - 2-Port DisplayPort 1.2 4K Smart Console KVM Switch with USB 3.0 and Multimedia...
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TV/Monitor Mounts
Screw stops turning preventing proper installation
  Applies to the Following Product: - Full Motion TV Mount - 36" to 65" (CE-MT0912-S1)     Description: The mounting rails can not be properly attach because screw "N" stops after a few turns.     Solution: There are two solutions for this issue. 1. The problem seems to be excess material in each of the threaded holes. To fix, clean out the excess material from each hole. After this is done a LOT of extra material is removed and the screws are easily screwed...
Which SIIG TV mounts will fit Toshiba 42", model 42SL417U?
  Applies to the following products: - Full Motion TV Mount - 36" to 65"  (CE-MT0912-S1) - Low Profile Universal TV Mount 32" to 60" (CE-MT0612-S1) - Universal Tilting TV Mount 32" to 60" (CE-MT0712-S1) - Full Motion TV Mount 23" to 42" ( CE-MT0512-S1)     Description: In addition to matching the TV's screen size and weight requirements, make sure the SIIG TV mount also supports the mounting pattern of the TV.     Solution: The Toshiba 42" 42SL417U comes...
Will my TV mount support 24 inch studs?
  Applies to the Following Product: - Full-Motion TV Mount - 36" to 65" (CE-MT0912-S1)     Description: The studs in my wall are 24 inches apart will this mount install properly?     Solution: For proper installation, the maximum distance supported between the studs is 20 inches.        
How to Tighten Monitor Desk Mount Tilt Mechanism
  Applies to the Following Products: - Articulating Dual Monitor Desk Mount - 13" to 27" (CE-MT0Q11-S1) - Articulating Monitor Desk Mount - 13" to 27" (CE-MT0P11-S1) - Articulating Quad Monitor Desk Mount - 13" to 27" (CE-MT0S12-S1) - Articulating Triple Monitor Desk Mount - 13" to 27" (CE-MT0R12-S1) - Full-Motion Monitor Desk Mount - 13" to 27" (CE-MT0N11-S1) - Monitor Desk Mount - 13" to 27" (CE-MT0M11-S1)     Description: My monitor will not stay in upright position. &...
How to Tighten Full Motion TV Mount Tilt Mechanism
    Applies to the Following Product: - Full Motion TV Mount 36" to 65" (CE-MT0912-S1) - Full Motion TV Mount 23" to 42" (CE-MT0512-S1)   Description: I am not able to set the tilt to the desired angle. It only goes full tilt and I am not able to tighten the middle screw on either bracket to set the degree of tilt.       Solution: Sorry, it appears as if the installation instructions had a typo.  The correct screw to tighten is the top screws, the...
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USB Devices
Windows blue screen after installing the driver
  Applies to the Following Products: - USB 2.0 to VGA (JU-000071-S1) - USB 2.0 Dual Display Notebook Docking (JU-DK0012-S1) - USB 2.0 to DVI/VGA (JU-DV0012-S2)     Description: After installing the driver I get the blue screen of death (BSOD) when Windows boots-up or at random times.     Solution: The latest driver on SIIG's website should fix this issue. Download the driver at this link: http://www.siig.com/media/files/drivers/0008/12.01.0411.0179_wddm.zip     &...
Black and white video
  Applies to the Following Product: USB 2.0 Video Capture Device (JU-AV0012-S1)     Description: My video is black and white.     Solution: Download and install driver V3.0.43 from SIIG.com. http://www.siig.com/download/search/?keyword=JU-AV0012-S1      
Connecting the power connector on USB 3.0 host adapters
Applies to the Following Products: - DP SuperSpeed USB 2-Port PCIe (JU-P20412-S2) - DP SuperSpeed USB 2-Port PCIe i/e (JU-P20512-S1) - DP USB 3.0 4-Port PCIe i/e ( JU-P40212-S1) - SuperSpeed USB 3.0 2-Port PCI Express - Value ( JU-E20011-S1) - SuperSpeed USB 3.0 Bay Hub+Host Kit (JU-H40411-S1) - 4-Port USB 3.0 PCIe (JU-P40412-S1) - DP 4-Port USB 3.0 PCIe with 20pin Header (JU-P40511-S1)   Description: There is a power connector on my USB 3.0 host adapter, is this connection...
iPod/PSP Video Conversion
Applies to the Following Product: - USB 2.0 Video Capture Device (JU-AV0012-S1)   Description: How do I convert my saved videos to view on my iPod or PSP?   Solution: 1. Cick on the iPOD or PSP icon on the bottom of the Honestech screen. 2. When iPod conversion window appears, click Add. 3. Select the movie file, then click Open. 4. Feel free to click Change to select a different target folder, then click Start to convert the file. 5. When the MobileEncoder displays Converted...
How to find firmware version of SIIG's USB 3.0 hub
  Applies to the Following Products: - SuperSpeed USB 3.0 7-port Hub (JU-H70112-S1) - USB 3.0 and 2.0 7-Port Hub (JU-H70212-S1) - USB 3.0 4-port Hub (JU-H40512-S1) - SuperSpeed USB 3.0 4-port Bay Hub (JU-H40212-S1)   Solution: 1. Plug the hub into any USB 3.0 port of the computer. 2. Go to Device Manager. 3. Double click Universal Serial Bus controllers category. 4. Right click on Renesas Electronics USB 3.0 Hub. 5. Click on Properties. 6. Click the Details tab. 7. In...
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General Troubleshooting Tips
How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista
    Description:  To help troubleshoot error messages and other issues, you can start Windows Vista, Windows 7, or Windows 8 by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.     Solution:  Please refer to link below for a solution.   http://support.microsoft.com/kb/929135/en-us      
The displays are not working in Mac 10.13 & 10.14
Applies to the Following Products: - USB 3.0 4K Dual Video Docking Station - USB-C (JU-DK0411-S1) - USB-C Triple 4K Display Docking Station with PD Charging - 60watts (JU-DK0611-S1) - USB 3.1 Type-C Dual 4K Docking Station with Power Delivery 60watts (JU-DK0811-S1) - USB-C Triple 4K Video Docking Station with Power Delivery (JU-DK0B11-S1) - USB 3.0 Universal Dual Video Docking Station (JU-DK0211-S1) - USB 3.0 to HDMI/DVI Dual Display Adapter  (JU-H20511-S1) - USB 2.0 to VGA Pro (JU-VG0012...
Multiple Video to SDI Scaler Converter (CE-H24J11-S1): How to Change the Video Input Source from HDMI to VGA
The unit defaults to HDMI input signal.  The unit can be changed to VGA input, I have included the steps below. 1.  On the unit there are 3 buttons, press the "Enter" button to bring up the OSD.2.  If "Output Setup" is not highlighted, use either the "Up" or "Down" button to select it.  Once "Output Setup" is selected press the "Enter" button.3.  Use either the "Up" or "Down" button to highlight "Input Type", then press the "Enter" button.4.  Use either the "Up" or "Down" button to select "VGA...
What capture software works with the HDMI Capture Adapters
The capture adapter works with many 3rd party software such as OBS Studio and VLC. We recommend OBS Studio at the link: https://obsproject.com/
Q: I just updated to macOS Catalina (10.15) and my Displays stopped working. How do I fix this issue?
Computers running macOS Catalina (10.15) may experience compatibility issues with products that use DisplayLink technology, such as USB Docking Stations and Video Adapters. Connecting to a DisplayLink-powered Product may cause the Display(s) to output a blank screen. If you experience this problem, follow these steps: 1. Update computer to the latest version of macOS 10.15 2. Permit Screen Recording by following these steps: macOS Catalina 10.15: Screen Recording permission (external link) ...
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